Supported Characters
There are occasionally payment errors caused by unsupported characters being transmitted from your ERP / Accounting System to your Bank.
Supported Characters consist of the following:
- Uppercase alphabetic characters A-Z
- Lowercase alphabetic characters a-z
- Numeric characters 0-9
- Special characters, represented in the table below:
| | |
|---|---|---|
(Space) | " | : |
@ | # | / |
. | ' | $ |
< | > | + |
, | ( | ) |
_ | - | ; |
% | = | & |
If you are experiencing any unknown errors, or errors specific to unsupported characters with payments initiated through your bank plugin, please check if there are any unsupported characters within fields on the following records:
- Vendor
- Examples: Vendor Name, Address
- Vendor Bank Details
- Examples: Routing Number, Account Number
- Bill (or Invoice)
- Examples: Reference ID, Memo
Retry any failed payments after removing unsupported characters from the relevant fields. If payments are still failing, omit any special characters listed in the table above (non-alphanumeric) and try again.