To help you find additional answers to your questions about Citizens’ ERPConnect, this Frequently Asked Questions (FAQ) section is separated into multiple pages. 

Refer also to the separate Troubleshooting > FAQ sections unique to each of the ERP systems in this documentation.

If you have additional questions, please visit the 

 page, contact your Commercial Priority Services specialist directly or contact Client Services at (877) 550-5933 or 

Supported Characters

ERPConnect FAQ

ExpenseReportsRails

pluginBankName

netsuiteScriptId

ProductAssistant

bankRepresentative

AccountsReceivables

companionapp

FISPANsync

bank representative or with a member of our onboarding or support team

preonboarding

noreply

FISPANsproduct

fispanportal

FISPAN

product-feedback@fispan.com or on the FISPAN Feature Request Portal 

productfeedback

checkdeliverycode

Supportname

supportemail

bankadministrator

entitiyaddress

Historicalbankdata

SuiteAppName

SuppportRepresentative

ShortName

ProductName

Test

BusinessDays

YourBank

MyBank

General

Citizens ERPConnect

Citizens

Welcome

Pre-Onboarding Checklist (NetSuite)

Installation and Set-up

Post-Onboarding Checklist (NetSuite)

Sandbox Checklist (NetSuite)

User Management via the Portal

Vendor Bank Details

Information Reporting

Account Transfers (NetSuite)

NetSuite Approval Limitations (Informational)

FAQs (NetSuite)

NACHA 2021 FAQs

Failed Bills (NetSuite)

Supported Versions (NetSuite)

Troubleshooting

Release Notes (NetSuite)

Entity Bank Detail Release Notes

Release Notes

Netsuite

Pre-Onboarding Checklist (Intacct)

Post-Onboarding Checklist (Intacct)

Sandbox Checklist (Intacct)

Account Transfers (Intacct)

FAQs (Intacct)

Release Notes (Intacct)

Pre-Onboarding Checklist (Business Central)

Installation

Post-Onboarding Checklist (Business Central)

Sandbox Checklist (Business Central)

Plugin Configuration

Configuration

Account Transfers (Business Central)

FAQs (Business Central)

Approval Limitations (Business Central)

Release Notes (Business Central)

Pre-Onboarding Checklist (QBO)

Installation & Set-up

Post-Onboarding Checklist (QBO)

Plugin Setup

Setting Up Multi-Factor Authentication

Re-Authentication (QBO)

Payments

Account Transfers (QBO)

Features

FAQs (QBO)

Release Notes (QBO)

QuickBooks Online

Pre-Onboarding Checklist (Workday)

Post-Onboarding Bank Feeds (Workday)

Authentication Methods (Workday)

Sign In Experience (Workday)

Mapping Bank Accounts (Workday)

Setting Up Multi-Factor Authentication (Workday)

Accounts Payable

Cash Management

Product Features

Release Notes (Workday)

Workday

Pre-Onboarding Checklist (Xero)

Post-Onboarding Checklist (Xero)

Account Transfers (Xero)

FAQs (Xero)

Release Notes (Xero)

Product Assistant

Failed Payment Notifications

ACH Requirements

International ACH

Check Requirements

Wire Requirements

International Wires

Account Transfers Requirements

Virtual Credit Card Requirements

Payment Requirements

Setup

Payments - General

ACH Payments

Wire Payments

Account-to-Account Transfers

Checkprint

Positive Pay

Feature Requests

EULA

Contact Us

Support

workday

xero

bc365

intacct

netsuite