ACH Payments

q\&a related to making ach payments domestic and international (iat) what are the cut off times for ach payments in erpconnect? payments are processed monday – friday, excluding bank holidays the processing cut off times for ach payments are listed below payment type cutoff time et domestic ach – same day 2 45 pm domestic ach – next day 9 00 pm international ach – same day 9 00 am international ach – next day 11 00 pm when will my account be debited and my biller receive my ach payment? the current date will be considered the effective/value date for a payment received by the bank on a banking day prior to the payment cutoff time please see the table below for more information payment type debit date (settlement date) credit date (receiving date) if payment is received after the cutoff… domestic ach same day your account will be debited when citizens receives the payment a beneficiary with a citizens account (on us) will be credited the same day a beneficiary with a non citizens account (off us), will typically be credited the same day note if you are not set up for same day payments, your payments will be created as next day payments regardless of same day cutoff payments received by the bank after the same day cutoff (2 45 pm et) or on a non business day will be created with an effective date of the next business day international ach (iat) same day – your account will be debited when citizens receives the payment most beneficiaries will be credited same day or next day, but some beneficiaries will receive the credit in 2+ days payments received by the bank after the same day cutoff (9 am et) or on a non business day will be created with an effective date of the next business day some receiving banks will be +2 days what happens if we select to pay an open bill with a domestic or international ach from an account not set up with ach ability? you are able to select “ach” or “intl ach” as the payment method regardless of the source account when you are paying a bill after you confirm the payment, a message will display on screen stating the payment was successfully received and is being processed the payment will reject and display on the failed bills (netsuite, intacct, business central) or payment history (xero, quickbooks) page the payment will reopen on the open bills page important note we recommend you check the failed bills page daily to determine if any payments were rejected and manage the reopened invoices accordingly (contact your treasury relationship manager to add a payment type(s) to an account ) what is the ach payment process in erpconnect? please see below for the processing steps of ach payments ach payment processing state erpconnect payment status accessoptima® payment status / timing payment is submitted status sent for processing timing within a minute of submitting the payment status released timing at scheduled ach extraction time after approval citizens receives the payment instructions status processing by provider timing usually within 1 hour n/a a validation error with the payment is discovered status validation issue timing if caught by erpconnect, it will be almost immediate if it's at the bank side, it could take a bit longer but generally within 30 minutes after processing by provider status status n/a timing general payment validation performed by the system prior to approval if the payment is rejected by the bank after release (e g , funding fails), the status will not change in the system no reject received from ach clearing house status succeeded timing 3 days after payment submitted n/a rejection is received from ach clearing house status failed timing typically within 3 days after payment submitted n/a