Remittance Advice FAQ

the email remittance feature will be launching for all clients with the plugin on 3/1/2024 ! if you are interested in turning on the email remittance feature, contact your sales representative overview the {{fispan}} remittance advice feature automatically sends an email to the vendor’s designated email address(es) for every submitted payment this email will contain your company name and a detailed list of the paid bills, including the reference/invoice #, invoice date, and amount by default, the system uses the vendor’s email address you can add an email to the vendor's record in quickbooks online the email will be sent from {{fispan}} and feature your bank's branding as a user, you can customize several settings "reply to" email address configure an address that the recipient will see and use if they reply to the remittance advice receive copies choose an email address to receive copies of all sent remittance advice alternative company name you may request that we configure a different company name to appear in the email on a per bank account basis note remittance emails are submitted shortly after the payment is successfully sent from {{fispansync}} the subject of the email sent via remittance advice looks like this your customer {customer name} has initiated a payment use this guide to navigate the remittance advice feature and find answers to common questions faqs what is remittance advice, and how does it affect me? remittance advice is a detailed payment notification sent to your vendors this plugin automates the entire process once a vendor has a valid email address in the plugin, the system can automatically compose and send an email listing the total payment amount and breaking down the specifics for each invoice (number, date, and amount paid) this feature entirely eliminates the manual task of sending payment details, freeing your team to pursue higher value work is there anything i need to do to use the remittance advice? please ensure that all vendors to whom you would like to send remittance advice have a valid email address stored in your erp when will the remittance advice be sent? after this service has been enabled, it may take up to 24 hours for the remittance advice email to be automatically sent the remittance advice will be sent after your payment has been successfully transmitted to {{fispan}} how is the remittance advice sent, and what information is included? the remittance advice is automatically sent via a no reply email to all vendors with a valid email address the notification includes your company name, the invoice number, the invoice date, and the amount paid what if i don’t want specific vendors to receive automated remittance advice? please toggle off the remittance preferences for your vendors on the vendors page in {{fispansync}} what happens if a payment fails, but the remittance advice email has already been sent? when the failed bill payment is repaid, a second remittance advice email will be automatically sent can i receive a copy of the remittance advice email? yes, a copy of the remittance advice email can be sent to the administrator who installed the plugin can i opt out of the remittance feature? yes, if you would like the feature to be turned off, please inform your bank representative of this request