Failed Bills

error message reason(s) solution vendor bills remain in the pay bills screen after being paid no failure message is displayed under the failed bills tab locked accounting periods the plugin is respectful of vendor bills that are associated with locked accounting periods prior to the installation of the citizens bundle navigate to setup > accounting > manage accounting periods click on the closed period next, click on the "allow non g/l changes" checkbox and save your changes this keeps the period closed while also allowing the plugin to execute a payment against the bill vendor bills that are associated with an accounting period that is locked after the plugin has been installed, will not be impacted payee must be from us for cbach payment provider attempting to pay a vendor outside of united states using ach update the address on the vendor record and the vendor bill to a us address, or use an alternate payment method ach payment method missing on payee for payment routed to cbach payment provider no bank account information has been entered for the vendor enter the vendor’s bank information on vendor record under the bank payment details tab > new entity bank details payment request rejected because it failed uniqueness check we suspect this is a duplicate payment if a bill payment has already been applied against the bill, but has been manually voided in netsuite, this error will occur netsuite will allow you to change update various data fields on the vendor bill, but you’re unable to change the system generated billid to pay this vendor through the plugin, you will need to create a new vendor bill please enter value(s) for department, class, location, … discrepancy between bill form and bill payment form ensure that the mandatory fields for both the vendor bill form and the bill payment form match, or remove these mandatory fields entirely click customize on each of the forms in the top right corner and ensure the fields under screen fields and sublist fields match for department and class invoice ids/reference no are longer than allowed length of 35 characters reference no on the vendor bill you’re trying to pay exceeds the amount of characters supported by citizens to avoid truncating important payment information from the vendor bill, the plugin will fail payments in the reference no exceeds the amount of characters supported update the reference no on the vendor bill to be 35 characters or less (including spaces) payment with overridden address cannot be processed please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor paying a bill to a vendor that has address override enabled navigate to the affected vendor below the address sub tab, click on the pencil icon beside the address in the new pop up, ensure the "override" checkbox is unchecked if the payment is still failing after unchecking "override", you may need to update the bill navigate to the affected bill and click "edit" below the billing sub tab on the vendor select drop down, then select the same address that you have previously unchecked "override" on from the vendor record click save on this bill, and retry the payment "last attempt failed to deliver with error fuseexception failed to send payment status update to netsuite with a 400 response "failed bill payment void", "message" please enter value(s) for field " payment failed and the plugin was not able to successfully void it due to a mandatory field on a journal form the field listed in the error message is a marked as a mandatory field on the journal form this is commonly the memo field navigate to customization > forms > transaction forms in the table, find your preferred journal form and click "edit" on the custom transaction form page for your journal, click on the screen fields sub tab find the field listed in the error message (e g memo ) uncheck the "mandatory" box and click save