Remittance Advice FAQ

faqs what is remittance advice, and how does it affect me? remittance advice is a detailed payment notification sent to your vendors this plugin automates the entire process once a vendor has a valid email address in the plugin, the system can automatically compose and send an email listing the total payment amount and breaking down the specifics for each invoice (number, date, and amount paid) this feature entirely eliminates the manual task of sending payment details, freeing your team to pursue higher value work is there anything i need to do to use the remittance advice? please ensure that all vendors to whom you would like to send remittance advice have a valid email address stored in your erp when will the remittance advice be sent? after this service has been enabled, it may take up to 24 hours for the remittance advice email to be automatically sent the remittance advice will be sent after your payment has been successfully transmitted to fispan how is the remittance advice sent, and what information is included? the remittance advice is automatically sent via a no reply email to all vendors with a valid email address the notification includes your company name, the invoice number, the invoice date, and the amount paid what if i don’t want specific vendors to receive automated remittance advice? please toggle off the remittance preferences for your vendors on the vendors page in the companion app what happens if a payment fails, but the remittance advice email has already been sent? when the failed bill payment is repaid, a second remittance advice email will be automatically sent can i receive a copy of the remittance advice email? yes, a copy of the remittance advice email can be sent to the administrator who installed the plugin can i opt out of the remittance feature? yes, if you would like the feature to be turned off, please inform your bank representative of this request