Payments History - New (NetSuite)

all bill payment history is readily available in the plugin and can be accessed via the history tab use this page to track payment status, review past payments, and access detailed payment information all bill payment history is readily available in the plugin and can be accessed via the history tab use this page to track payment status, review past payments, and access detailed payment information navigate to history navigate to accounts payable (new) → payments → history view bill history bill payments that are processed through the plugin will appear on the history tab note as soon as a payment is initiated in the plugin, the associated bills are automatically marked as paid in netsuite, and a bill payment record is created against the vendor bill if the payment is successful, the bill status is finalized as paid if the payment fails at any stage, the plugin automatically voids the bill payment, reopens the bills in netsuite, and displays the error message on the payment history page view action log click the action log on any record within the history tab to view a comprehensive audit trail for that specific payment filter by status use the filters on the payment history page to quickly locate relevant payments payment statuses the status will appear as received until the payment has been sent for processing once the payment is complete, the status will display as completed if any payment fails during the run, a banner on the payments page will alert you immediately processing payment statuses a processing status indicates that a payment has been submitted for approval and is awaiting release received the payment has been successfully received by the plugin but has not yet been sent to the bank for processing sent for processing payments enter this state immediately after they have been sent to the bank for proccessing processing payments will enter this state once the bank has started processing it terminal payment statuses a terminal status indicates a final state in most cases, payments will not automatically change from these states unless intervention is applied by the support team completed this is a final status some payments are marked as autocomplete based on the payment network's handling this status should not change failed payments that fail to be processed enter this status failure can occur due to various reasons, such as initial validation issues (missing or inappropriate information) or failure within the payment network (e g , the destination bank account is closed) cancelled this status indicates that the payment was rejected in the bank approval portal or cancelled directly within the platform handling failed payments a failed bill remains open on the payments page and can be resubmitted for payment if a bill payment has a failed status, you must verify the reason for the failure and correct the related information before submitting a new payment submitting a new payment without correcting the error will create an additional, unnecessary bill payment record in both the plugin and your netsuite environment view payment details by default, the history page shows payment level information first each row contains one payment request with the following information status current payment status (icon + label) vendor name name of the vendor being paid payment method payment method used (ach, check, wire, etc ) # of bills number of bills included in this payment payment date date payment was submitted or scheduled amount total payment amount and currency expand to view bill details a payment request can contain multiple bills to see bill level information, click the arrow icon on the left side of the payment row this expands the bill details table, which includes bill number bill reference number (links to netsuite bill record) internal id netsuite internal bill id payment id links to netsuite payment record due date bill due date bill amount original bill amount amount due outstanding amount before this payment credits used bill credits applied to this payment discount used discounts applied to this payment amount paid actual amount paid for this bill view additional payment information each expanded payment section includes a header with additional details transaction id external transaction id (if available) submitted by email of user who submitted the payment submitted on date and time payment was submitted status current payment status with icon click view action log to see the full payment processing history, including all status changes and system actions tracking specific bills find all payments for a bill to see all previous payments made for a specific bill (including multiple partial payments) go to accounts payable (new) → payments → history use the bill number filter to search for the specific bill all payments applied to that bill will appear in the results this is useful when you've made multiple partial payments and want to see the full payment history for one bill multiple instances of the same bill if you pay a bill with partial payments, the same bill will appear multiple times on the history page (once per payment) similarly, if a bill failed and was repaid, it will appear in multiple payment rows faqs how long do bills stay on the history page? bills never leave the history page as long as there is a working sync between netsuite and the plugin, you should be able to see your paid bills what happens if i close the browser during a payment run? the payment run continues processing in the background you can navigate away or close the browser check the payment status by returning to the payments page and viewing the history tab (records available from january 2026 onwards) why do i see multiple instances of the same bill on the history page? if you pay a bill with partial payments, the same bill will appear multiple times on the history page similarly, if a bill has failed and has been repaid, it will also appear in multiple payments on the history page can i export payment history data? yes click the export button at the top of the history page to export payment history to csv the export includes all payment level data based on your current filters how do i link to the netsuite payment record? in the expanded bill details section, click the payment id link to open the netsuite payment record directly you can also click the bill number to view the original bill record in netsuite will i see payments for all subsidiaries? you will only see payments for the subsidiaries that you have access to in netsuite your payment history is filtered based on your netsuite role permissions