Subscribe to email alerts for any payments sent through the plugin that fail 

by enabling Failed Payment Notifications, an optional feature of the Payables functionality.

When a payment failure occurs, whether it be related to a validation failure or a payment network failure, an email will be sent to the individual that originally submitted the payment (and optionally a shared inbox), indicating the payment failure and which bills failed.

Emails indicating payment failures are sent 

. Failures within that timeframe are grouped and sent together. There is no limit to the number of failures included in  a single email.

Detailed information about the failure reason and current status of the payment can be found within the ERP's Payment History page. 

To enable or disable Failed Payment Notifications, login to the FISPAN Portal at

. From the dashboard, go to Failed Payment Notifications.

Interacting with the "Learn More" button will display some details about the Failed Payment Notifications. 

Once enabled, all subsequent payment failures will be grouped at the next 10 minute mark. 

You can modify the settings or deactivate the feature at any time. Hover over the "Failed Payment Notification", click the drawer (three dots), and select "Open Settings" or "Deactivate" to update the configuration. Please allow up to 15 minutes for changes to take effect.

The email template below is an example of what the payer would receive shortly after the payment was marked as failed.

For assistance with Failed Payment Notifications, use the "Contact Us" page on the left to submit a support ticket. 

Approval Portal

Failed Payment Notifications

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BusinessDays

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