Payments - New (NetSuite)

note this guide is for users using accounts payable (new) module paying bills in netsuite allows you to remain within your erp system without needing to access your bank account separately the new payments page offers improved performance, multi page bill selection, support for partial payments and many more features you can pay a bill individually or process them in groups for improved efficiency pay a bill follow these steps to pay your bills with the plugin navigate to payments page set payment methods (if needed) before selecting bills to pay, ensure vendors have payment methods set if a vendor doesn't have a default payment method, you can select a payment method from the payment method column for individual bills click the star icon next to a payment method to set it as the default for that vendor manage all vendor payment methods via the payment methods page select bills to pay the payments page displays all open bills in your company failed bills if you have previously failed payments, a banner will appear at the top of the page click the banner to filter and view only failed bills finding and viewing bills use filters to narrow down bills by any column (vendor, amount, due date, etc ) customize which columns are visible to focus on the information you need sticky columns keep key information (like bill reference number) visible while scrolling horizontally once you have set of bills ready to be paid, select the bills you want to pay using the checkboxes on the left review selection summary as you select bills, a selection summary appears at the top of the list hover over this panel to view the total and currency breakdown for your selected bills and vendors you now have two options for processing your selected bills select start payment run for immediate processing or schedule payments for a future date start payment run if you've decided to go with the immediate processing option, s elect start payment run to initiate payments immediately with multi source capability, you can include bills across various currencies and bank accounts within a single batch the system intelligently bundles these payments, eliminating the need for multiple separate runs select the account from the dropdown menu before proceeding, confirm that the number of bills, payments, and amounts are correct, and ensure all applicable credits and discounts have been applied click review payment summary to continue review payment run once you have validated your bills to be paid, select confirm confirm payment run once submitted, you will receive a confirmation dialog navigate to the history tab to track the status scheduled payments will appear here with a distinct "scheduled" status until they are processed the status will appear as received until the payment has been sent for processing once the payment is complete, the status will display as completed if any payment fails during the run, a banner on the payments page will alert you immediately a failed bill remains open on the payments page and can be resubmitted for payment paying grouped bills grouped bills allow you to combine multiple bills from the same vendor into a single payment this reduces the number of individual transactions and simplifies remittance follow these steps to group bills into a single payment enable combined bills for vendor before you can group bills, you must enable the combined bills setting for the vendor open the plugin and click payment methods select the vendors tab find the vendor you want to enable grouped bills for toggle combined bills to on you can enable this setting for as many vendors as needed once enabled, all bills from that vendor will be eligible for grouping navigate to paymen ts page on the pay bills page, select all the bills you wish to pay, and click start payment run the confirmation payment window appears you can select the source account and verify the number of bills against payments click send payments to send the payments when grouped payments are enabled for a vendor with multiple bills, the total number of payments will be less than the number of bills being paid after clicking send payments , your payment will begin transmitting confirm payment run once submitted, you will receive a confirmation navigate to the history tab to track the status the status will appear as received until the payment has been cleared once the payment is complete, the status will display as completed if any payment fails during the run, a banner on the payments page will alert you immediately a failed bill remains open on the payments page and can be resubmitted for payment note if using remittance advice, enabling the combined bills function means only one remittance email will be sent this email covers all the multiple bills that were grouped into a single payment if you do not enable this feature, each paid bill is treated as a unique, separate payment this results in multiple payments being created and, consequently, multiple remittance emails being sent to the vendor viewing failed bills if you have previously failed payments, a banner will appear at the top of the payments page alerting you to failed bills failed bills display an error icon (⚠️) before the bill reference number click the icon to open a popup showing the specific error details and reason for failure to view failed bills click the "view failed bills" link in the banner at the top of the page the page will filter to show only bills with failed payment status a blue informational banner confirms you're viewing failed bills to return to viewing open bills, click the "view open bills" link in the banner retrying failed bills a failed bill remains open on the payments page and can be resubmitted for payment switch to the failed bills view using the banner link click the error icon next to the bill reference number to open the error details popup review the error message to understand why the payment failed correct any issues (e g , update payment method, verify vendor bank account) select the bill using the checkbox click start payment run to retry the payment follow the normal payment submission process deleting or excluding bills you can control which bills appear on the payments page delete individual bills temporarily, or exclude all bills from a specific vendor permanently deleting bills from payment runs remove a bill from the payments page without deleting it from netsuite to delete a bill find the bill you want to remove on the payments page click on the garbage icon on the right side of the bill row select yes, delete from the pop up the bill will be removed from the payments page but remains in netsuite important deleting a bill from the payments page does not delete it from netsuite it only removes it from the plugin's view the bill record still exists in your netsuite account to restore a deleted bill edit the bill record in netsuite (e g , change the memo field) the plugin will re sync and display it again excluding bills for a vendor if there is a specific vendor that you process payments outside the bank plugin, you can hide all bills for that specific vendor from the payments page to exclude bills go to payment methods → vendors tab find the vendor toggle exclude bills to on all bills for that vendor disappear from the payments page to re enable toggle exclude bills to off on the payment methods page view only access your netsuite administrator can grant view only access to users who need to review bill data without the ability to submit payments this is useful for auditors, reviewers, or team members who monitor payment activity what you can do view all bills and details (amounts, vendors, due dates, payment methods) use filters and search view the history tab export data (if enabled for your role) what you cannot do select bills or submit payments edit bill amounts or payment details delete bills from the page identifying view only access if you have view only access, action buttons like start payment run will be disabled or hidden faqs how long do bills stay on the history page? bills never leave the history page as long as there is a working sync between intacct and the plugin, you should be able to see your paid bills can i pay bills from multiple subsidiaries in one payment run? yes, if multiple currencies is enabled in netsuite, you can select bills from different subsidiaries in a single payment run each payment will be created in the appropriate subsidiary and currency what happens if i close the browser during a payment run? the payment run continues processing in the background you can navigate away or close the browser check the payment status by returning to the payments page and viewing the history tab (records available from january 2026 onwards) why can't i see some bills on the payments page? bills may be hidden if (1) the vendor has "exclude bills" enabled in payment methods, (2) the bill was manually deleted from a previous payment run, (3) the bill doesn't meet your current filter criteria, or (4) the bill is already included in an active payment run by another user can i pay bills to the same vendor using different payment methods? yes select bills for one payment method, complete that payment run, then return to select bills for a different payment method you cannot mix payment methods for the same vendor in a single payment run how do i pay bills older than what's shown on the payments page? use the date range filter to expand the time window the default shows recent bills, but you can adjust the "bill date" or "due date" filters to include older bills can i partially pay a bill? yes when reviewing the payment run (step 6), you can edit the payment amount for any bill the remaining balance stays open in netsuite for future payment how many bills can i include in a single payment run? you can include up to 2,000 bills in a single payment run if you need to pay more bills, complete the first run and start a new one why do i see multiple instances of the same bill on the history page? if you pay a bill with partial payments, the same bill will appear multiple times on the history page similarly, if a bill has failed and has been repaid, it will also appear in multiple payments on the history page how many bills per page? the plugin shows 500 bills per page you are only able to pay one page at a time i deleted a bill in the plugin, and i want it to appear again how can i do that? if you modify anything on the bill record, it should be picked up again and appear on the pay page of the plugin why am i not able to pay a bill that i created by duplicating an old bill i paid previously through the bank plugin? when a bill is paid through our bank plugin, certain custom fields on the bill record, such as transaction ids and statuses, are automatically filled in and are uneditable duplicating these bills will copy over the contents of those custom fields into the new bill, potentially causing payment failures what should i do if a bill's checkbox is greyed out? scroll to the far right side of the table and ensure a payment method is selected for the bill to save time on future bills, you can set a default payment method for this vendor by clicking the star icon next to it