NetSuite
Troubleshooting
FAQ (NetSuite)
If you execute a checkprint request using an account that is not set up for making checkprint payments you will see this error.
Options to deal with the issue:
- If you would like to add check functionality to this account, reach out to your bank.
- You can ask a customer support agent to check the SOWs/Enrolment forms we got from the bank to make sure we didn’t make a mistake.
- You can confirm which accounts are set up for checks with customer support and make payments with these accounts instead
Yes, payments must be approved/released in TAG (Transact Gateway) after being sent through the plugin.
No, bills paid using CheckPrint are automatically sent with Positive Pay confirmation.
If your files are released by 8pm EST, the checks will be mailed on the next business day.
Updated 13 Feb 2025
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