Failed Payment Notifications

overview subscribe to email alerts for any payments sent through the plugin that fail by enabling failed payment notifications, an optional feature of the payables functionality when a payment failure occurs, whether it be related to a validation failure or a payment network failure, an email will be sent to the individual that originally submitted the payment (and optionally a shared inbox), indicating the payment failure and which bills failed emails indicating payment failures are sent once every 10 minutes failures within that timeframe are grouped and sent together there is no limit to the number of failures included in a single email detailed information about the failure reason and current status of the payment can be found within the erp's payment history page setup & settings to enable or disable failed payment notifications, login to the fispan portal at https //sys fispan live/login https //sys fispan live/login from the dashboard, go to failed payment notifications the control center displays information about the user's connected and available integrations (under a "discover more" section) these integrations are typically either an erp connection or an add on feature, like remittance advice or failed payment notifications don't see the "failed payment notifications" option? please reach out to support via the "contact us" page on the left of this guide and request that this feature be enabled for you interacting with the "learn more" button will display some details about the failed payment notifications there are two optional settings get notified this section includes a list of email addresses that will receive all failure notifications this would be useful for a large team that wants to leverage a shared inbox to centralize failure notifications do not disturb this is an opt out mechanism, such as if a specific user at the business does not want to receive payment failure notifications (but other users do) once enabled, all subsequent payment failures will be grouped at the next 10 minute mark you can modify the settings or deactivate the feature at any time hover over the "failed payment notification", click the drawer (three dots), and select "open settings" or "deactivate" to update the configuration please allow up to 15 minutes for changes to take effect the control center provides the capability to enable, modify or disable the settings for failed payment notifications email sample the email template below is an example of what the payer would receive shortly after the payment was marked as failed support for assistance with failed payment notifications, use the "contact us" page on the left to submit a support ticket frequently asked questions q how often are emails sent? emails are sent every 10 minutes, shortly after the 10 minute mark (timing can vary depending on system volume) q how many payments will be batched into one email? how many times am i notified? there is no limit to how many payments will be batched into a single email you will only be notified once per failed payment q is there a limit to the number of cc or "do not disturb" emails i can configure? there is no hard limit on cc or "do not disturb" emails q will the failed payment notifications replace the svb transact gateway emails that i current receive? no these failed payment notification emails will be sent in addition to any emails that you receive from svb transact gateway if you with to disable the emails being sent from svb, please contact clientsupport\@svb com mailto\ clientsupport\@svb com