Subscribe to email alerts for any payments sent through the plugin that fail 

by enabling Failed Payment Notifications, an optional feature of the Payables functionality.

When a payment failure occurs, whether it be related to a validation failure or a payment network failure, an email will be sent to the individual that originally submitted the payment (and optionally a shared inbox), indicating the payment failure and which bills failed.

Emails indicating payment failures are sent 

. Failures within that timeframe are grouped and sent together. There is no limit to the number of failures included in  a single email.

Detailed information about the failure reason and current status of the payment can be found within the ERP's Payment History page. 

To enable or disable Failed Payment Notifications, login to the FISPAN Portal at

. From the dashboard, go to Failed Payment Notifications.

Interacting with the "Learn More" button will display some details about the Failed Payment Notifications. 

Once enabled, all subsequent payment failures will be grouped at the next 10 minute mark. 

You can modify the settings or deactivate the feature at any time. Hover over the "Failed Payment Notification", click the drawer (three dots), and select "Open Settings" or "Deactivate" to update the configuration. Please allow up to 15 minutes for changes to take effect.

The email template below is an example of what the payer would receive shortly after the payment was marked as failed.

For assistance with Failed Payment Notifications, use the "Contact Us" page on the left to submit a support ticket. 

Release Notes (BC365)

Failed Payment Notifications

Test

BusinessDays

YourBank

MyBank

ACH Requirements

Check Requirements

FedWire Requirements

VCN Requirements

International Payments via USD

Payment Requirements

SVB Go Link

Welcome

Untitled

Pre-Onboarding Checklist (NetSuite)

Installation and Set-up

Post-Onboarding Checklist (NetSuite)

Setting Up Multi-Factor Authentication

Mapping Bank Accounts (NetSuite)

Setting Default Payment Information

Storing Vendor Payment Information

NetSuite Approval Limitations (Informational)

Updating the Bundle (NetSuite)

Uninstalling the Bundle (NetSuite)

Enabling French Canadian Support (NetSuite)

Temp

Paying Bills (NetSuite)

Viewing Bill History (NetSuite)

Vendor Payables

Managing Balances & Transactions (NetSuite)

Enabling Bank Feeds (NetSuite)

Adding Accounts to Bank Feeds (NetSuite)

Disabling Bank Feeds (NetSuite)

Migrating Bank Feeds (NetSuite)

Information Reporting

Remittance Advice (NetSuite)

Entity Bank Details Installation & Set-up

Viewing Entity Bank Details

Entity Bank Details Bundle Import/Export

Entity Bank Details Approvals

Update Entity Bank Details Bundle

Vendor Bank Details

FAQ (NetSuite)

NACHA 2021 FAQ

Failed Bills (NetSuite)

Managing Security Tokens (NetSuite)

Troubleshooting

Sandbox Checklist (NetSuite)

Release Notes (NetSuite)

Entity Bank Detail Release Notes

Release Notes

Netsuite

Pre-Onboarding Checklist (Intacct)

Post-Onboarding Checklist (Intacct)

Configuration

Plugin Configuration

Paying Bills (Intacct)

Payment Methods (Intacct)

Viewing Bill History (Intacct)

Managing Balances & Transactions

Bank Feed Requirements (Intacct)

Enabling Bank Feeds (Intacct)

Adding Accounts to Bank Feeds (Intacct)

Disabling Bank Feeds (Intacct)

Reconciliation Rule & Rule Set (Intacct)

Balances & Transactions

Remittance Advice (Intacct)

Sandbox Checklist (Intacct)

Release Notes (Intacct)

Pre-Onboarding Checklist (BC365)

Installation

Post-Onboarding Checklist (BC365)

Remittance Advice (BC365)

FAQ (BC365)

Sandbox Checklist (BC365)

Term Glossary

Contact Us

Support