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NetSuite
Troubleshooting
FAQ (NetSuite)
Vendor Payables
Updated 03 Mar 2023
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TABLE OF CONTENTS
Installation & Set-up ---
Common Errors
Setup required
You do not have privileges to view plugin
Solution
Cannot find the bundle on Search & Install / Install button is not visible for the bundle
Common Questions
"Do we need to update the plugin or will it auto-update?"
"I’ve installed the bundle, but my colleagues can’t see the bundle?"
"My NetSuite had a Sandbox Refresh and now I can’t use the plugin. What do I do?"
Information Reporting ---
Common Errors
Bank accounts not mapping
Account Matching page doesn’t load bank account information
.csv file is not downloading from the Balances and Transactions page
Account doesn't appear when using NetSuite’s reconciliation feature (Match Bank Data)
Manual Match Bank Data Import Failing: The file could not be imported because the date is not in the correct format.
Common Questions
"My plugin is no longer connected in the Sandbox environment"
"The manage Access Tokens link is not visible in the settings box on the Home Page"
Vendor Payables
Common Errors
"You have entered an Invalid Field Value ### for the following field: account"
"There seems to be a communication error with the Bank API"
Payments not batching
Address/Location errors when making payments
"Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment"
Custom records is not enabled
"Please enter value(s) for: Department, Location."
Common Questions
"Can I pay multiple invoices in one payment rather than a payment for each individual invoice?"
"The Payment Status of a failed bill stays as 'Processing' "
"My bill remain opens after paying without an error message"
"How do I store my vendor payment information?
"My account doesn't appear in the Source Account drop-down menu on the Pay Vendor Bills page"
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