Failed Bills
Error Message | Reason(s) | Solution |
|---|---|---|
Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab. | Locked Accounting Periods. | The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of the Commerce Bank bundle. Navigate to Setup > Accounting > Manage Accounting Periods. Click on the closed period. Next, click on the "Allow Non G/L changes" checkbox and save your changes. This keeps the period closed while also allowing the plugin to execute a payment against the bill. Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted. |
Payee must be from US for CBAch payment provider. | Attempting to pay a Vendor outside of United States using ACH. | Update the address on the Vendor record and the Vendor Bill to a US address, or use an alternate payment method. |
Ach payment method missing on Payee for payment routed to CBAch payment provider | No bank account information has been entered for the Vendor. | Enter the Vendor’s bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details. |
Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment. | If a Bill Payment has already been applied against the bill, but has been manually voided in NetSuite, this error will occur. | NetSuite will allow you to change update various data fields on the Vendor Bill, but you’re unable to change the system generated BillID. To pay this Vendor through the plugin, you will need to create a new Vendor Bill. |
Please enter value(s) for: Department, Class, Location, …. | Discrepancy between Bill form and Bill Payment form. | Ensure that the mandatory fields for both the Vendor Bill form and the Bill Payment form match, or remove these mandatory fields entirely. Click customize on each of the forms in the top right corner and ensure the fields under Screen Fields and Sublist Fields match for Department and Class. |
Invoice Ids/Reference No. are longer than allowed length of 35 characters | Reference No. on the Vendor Bill you’re trying to pay exceeds the amount of characters supported by Commerce Bank | To avoid truncating important payment information from the Vendor Bill, the plugin will fail payments in the Reference No. exceeds the amount of characters supported. Update the Reference No. on the Vendor Bill to be 35 characters or less (including spaces). |