FISPAN Remittance Advice (NetSuite)

there are two different remittance products available for cnb clients this page discusses the fispan remittance advice option fispan remittance advice the fispan remittance advice product is a service that automatically sends an email to the listed email(s) of the vendor for each payment submitted the email will contain your company name and the list of bills paid, including the reference/invoice #, invoice date, amount, discount used if any credits have been applied, the credit's reference number and amount will be displayed each remittance email can be sent to up to 5 email addresses by default, the system will pickup the vendor's email address however, if you prefer, you may set a list of "payables email addresses" on the custom tab of the vendor's profile (netsuite) or the payment methods page (sage intacct and business central) the email will come from fispan and carry the branding of your bank as a user, you can configure a "reply to" email address, which would be seen by the recipient and used if they attempted to reply to the remittance advice email if you would like to receive a copy of all remittance advices, you can configure which email you would like to receive these to if you would prefer to have an alternative company name in the email, you can request us to configure this on a per bank account basis remittance emails are submitted shortly after the payment has been successfully sent from the erp the subject of the email sent via remittance advice looks like "your customer {customer name} has initiated a payment " enabling the group bills for payment function means only one remittance email will be sent out for the whole list of multiple bills grouped together for the same vendor into a single payment if this feature is not enabled for this vendor then each paid bill is considered its own unique payment with its own remittance email, resulting in multiple payments and multiple emails! configuring remittance advice to enable or manage the settings for remittance advice, navigate to https //sys fispan live/ (for sandbox https //sandbox fispan cloud/ ) and log in using your fispan credentials if not already there, navigate to the app center remittance advice, as well as any other available extra features, will be displayed in the lower "discover more" section to begin enabling remittance advice, hover over the card and select "learn more " don't see remittance advice in the connected or discover more sections? please reach out to support to have this product made available to you the learn more button will begin the short setup process in order to complete the setup, we require a few details from you all emails are delivered by no reply\@fispan com , which is not a monitored inbox, however when a vendor clicks reply to a remittance email, the email address you input in the “vendors can reply to” field will populate and this address will receive the vendor’s response to the remittance email internal copies of all remittance advices will be sent to the emails noted for copies once "enable remittance" is selected, it can take up to 15 minutes for the changes to come into effect modifying fispan remittance advice settings want to see the current settings or make a change? you can do so through the app center by selecting the drawer on the remittance advice card and selecting "open settings"; to disable the integration, select "disable " disabling can take up to 15 minutes to come into effect netsuite details this section describes netsuite specific nuances, as it relates to varying forms of data related to remittance advice step 1 go to the vendors page go to lists → relationships → vendors step 2 access the plugin tab within the vendor card on the vendor’s page, turn on the edit option, then select your bank tab step 3 add email addresses in the “ email addresses (comma separated) ” field, you can add up to 5 email addresses which you’d like remittances sent to for this vendor if you have vendors that you would not like to send remittances to, you can leave the box empty and no emails will be sent to that vendor remittance advice faq "what is remittance advice and how does this affect me?" with the rollout of the automated remittance advice feature in the plugin, you will no longer have to manually send vendors remittance details of payments made through the plugin once a vendor is setup in the plugin with the required information, such as a valid email address, the system will automatically compose and send an email to your vendor with the total amount paid, and the invoice(s), invoice date(s) and the invoice amount paid, giving your team back that time for other value add tasks "is there anything i need to do to utilize remittance advice?" please ensure that all vendors that you would like to send remittance advice to have a valid email address in their vendors information page for further information on how to update your vendor information, refer to the guide available here "when will the remittance advice be sent?" after this service has been enabled, it may take up to 24 hours for remittance advices to automatically be sent remittance advice will be sent after your payment has been successfully transmitted to fispan "how is the remittance advice sent and what information is included?" the remittance advice will be sent via an automated no reply email remittance advice will automatically be sent to all vendors that have a valid email address the information on the remittance advice will include your company name, invoice number, invoice date, and amount paid here is a preview of what the email will look like "what if i don’t want specific vendors to receive automated remittance advice?" vendors will only receive automated remittance advice if there is a valid email address listed please remove the vendors email address from your erp "what happens if a payment fails, but the remittance advice email has already been sent?" when the failed bill payment is repaid, a second remittance advice email will be automatically sent "can i receive a copy of the remittance advice email?" yes, a copy of the remittance advice email can be sent to the administrator whom installed the plugin "can i opt out of the remittance feature?" yes, if you'd like the feature turned off please let your bank representative know of the request