Want to learn how to update the bundle? Visit: 

2025.11.0 - November 12, 2025

We've improved the user experience on the Payment Approval Request page to enhance efficiency in managing your assigned tasks. The page now defaults to the "Show Assigned to Me Only" filter, ensuring that upon loading, you immediately see the relevant payments requiring your approval.

We’ve resolved an issue where payments marked as Completed were not appearing under the Processed Transactions tab. Completed payments now display correctly, ensuring accurate and consistent payment history tracking.

We’ve made an improvement to the visibility of bills and transactions that require attention. The "Failed Bills" Tab on the payments page and the "Failed Transactions" Tab on the history page are now displaying all relevant items correctly. This enhancement ensures you have a comprehensive and accurate overview of all bills and transactions that may have previously had a validation issue, allowing for easier tracking and management.

2025.10.0 - October 15, 2025

2025.9.0 - September 10, 2025

We've resolved an issue where the payment method labels weren’t displaying correctly in the "Confirm Payment" pop-up. Now, the pop-up accurately reflects the payment method you've selected, ensuring a more consistent payment experience. 

The payment status display has been updated to include a new status, "Waiting for Approval" to all relevant History pages. This improvement gives you a more precise understanding of where your payment is in the process, making it easier to track transactions that are pending review. Please note that this new status will be visible on all new transactions going forward.

You may now see that the Payment Approvals product is available with your Citizens ERPConnect NetSuite plugin. Please note, this product is currently in a pilot phase. To inquire about being added to the pilot, please reach out directly to your Bank Representative.

2025.8.0 - August 13, 2025

For more information on Payment Approvals, please refer to our Product Guide:

We've improved the History Page for clearer payment tracking. The Paid Date now accurately reflects the original payment initiation date and no longer updates with status changes. After the plugin update, only new payments will show their original paid date; previous payments won't be revised. 

We've also renamed the Created Date column to Bill Date to precisely indicate when the bill was created, offering a more reliable and intuitive view of your payment history.

2025.7.0 - July 16, 2025

We have renamed all references to BAI Code to Transaction Code in the Balances & Transactions section and the Transaction Details pop-up. This change helps us better support global clients and aligns with industry standards.

2025.6.0 - June 11, 2025

We addressed and resolved the deployment issue.

2025.5.3 - May 20, 2025

We fixed an issue on the Positive Pay page where selecting a filter unintentionally applied an additional two-weeks date filter. This automatic default date filter has now been removed. Users can now apply filters without the unexpected addition of a default date range.

We have improved the Payment Confirmation pop-up to display user-friendly Payment Methods. This change makes the payment initiation process easier to review and understand.


2025.5.0 - May 14, 2025

We resolved an issue where certain bills were missing from the Apply Bill Credits pop-up. This update ensures all bills meeting certain criteria are now visible, streamlining the process of applying credits to your vendor bills.

Previously, custom date filters were not working on the Pay Vendor Bills page, preventing users from filtering open bills. This has been fixed. You can now use custom date filters on the Pay Vendor Bills page to filter your open bills.

2025.4.0 - April 9, 2025

2025.3.0 - March 12, 2025

2025.2.0 - February 12, 2025

We’re excited to introduce a new feature that allows clients to apply bill credits directly from the Pay Vendor Bills page. This enhancement optimizes your payment process, offering greater control, flexibility, and efficiency in managing your accounts payable workflows.

Key Features:
Real-Time Bill Credit Application: Clients can now apply bill credits in real-time directly from the Pay Vendor Bills page. This streamlines the payment process and enables bill credits to be applied at time of payment.
Precise Credit Management: The feature allows clients to apply bill credits per currency, per vendor, and across different A/P accounts. This functionality ensures credits are managed effectively according to your specific accounting workflows.
Application Methods: We offer two methods for applying bill credits:
Auto-Apply: The Auto-Apply function simplifies the process by automatically applying the available bill credits to the open bills, applying available bill credits in order of due date, starting from the oldest moving to the newest.
Manual Apply: The Manual Apply function allows clients to select specific bill credits and determine the amount to apply to particular bills, giving them precise control over the allocation of bill credits.
This feature works smoothly with bill credits and discounts that are natively applied within the bill.

For more details on how to use the new Bill Credits Application feature, please refer to our Product Guide:
https://support.fispan.com/citizens/applying-bill-credits-during-payment

2025.1.1 - January 15, 2025

The discount on the Pay Vendor Bills page is now calculated based on the Original Amount of the bill. This update ensures that the discount calculation is in alignment with standard accounting practices, providing greater accuracy and consistency in your vendor payments.

Fixed an issue on the Balances and Transactions page where the "Last Updated" information was not reflecting the correct sync time for intraday and previous day balances. This fix ensures that the "Last Updated" now reflects the correct sync time, ensuring improved visibility to your bank account data.

We've resolved an issue in the Confirm Payment pop-up where the bank accounts in the source account drop-down were partially hidden when only one payment method was selected. This fix ensures that the source account drop-down is fully visible and displays all bank accounts, regardless of the number of payment methods selected.

We've resolved an issue where the plugin was displaying inconsistent currency formats across pages. This fix ensures that all pages now adhere to the user's preferred currency format, providing consistency and accuracy throughout the plugin.

2025.1.0 - January 15, 2025

We’re excited to announce support for paying Employee Expense Reports through Citizens plugin in NetSuite. This new feature streamlines the payment process for Employee Expense Reports, enabling clients to make expense reports payments from within their NetSuite environment.

Pay Expense Reports Page
Clients can now access the Expense Reports page by navigating to Citizens Plugin -> Payments -> Expense Reports. This page allows clients to submit payments for Employee Expense Reports, similar to the existing process for paying Vendor Bills. Only approved Expense Reports will be displayed and available for payment on this page. All payment rails that are available for vendor payments will also be available for expense reports. Employee banking information can be added to the Entity Bank Details bundle to facilitate payments.

Payments History Page
The Payments History page now includes a view of all paid Vendor Bills and Expense Reports. Clients can easily filter between Bills and Expense Reports to find the relevant bills and expense reports.

For more details on how to access the Expense Reports module, please refer to this page:

https://support.fispan.com/citizens/employee-expense-reports-netsuite

December 11, 2024

Fixed an issue on the Balances and Transactions page where inconsistent date formatting caused the Transaction Details pop-up to break. This fix ensures that clients can now access and view the Transaction Details pop-up. 

November 13, 2024

The discount on the Pay Vendor Bills page is now calculated based on the Amount Due, aligning with native NetSuite behavior and adhering to standard accounting principles. This update replaces the previous calculation method, which was based on the Original Amount, ensuring more accurate and consistent discount applications across your vendor payments. You will still have the flexibility to modify the calculated discount as needed, streamlining the payment process while enhancing efficiency.

October 16, 2024

Fixed an issue where newly mapped accounts were not appearing in the Account Linking tab under the Financial Institution page. With this update, accounts will now display correctly, ensuring a smoother account linking process for Bank Feeds Service.

September 20, 2024

Previously, the Amount Due value in the Confirm Payment would be incorrect when one of the bills has discounts or credits applied. This issue has been resolved so that the Amount Due field displays the total original amount due for all selected bills without any discounts or credits applied. The Total to Pay value will reflect the final payment value which may be reduced by credits and discounts. 

Enabled International Wire
International Wire is coming soon to the Citizens ERPConnect NetSuite plugin. Reach out to your bank representative to be set up for this product.

September 11, 2024

The Confirm Payment pop-up now displays bank account balances instead of ERP account balances. It also supports accounts with long names for better clarity and usability.


Resolved an issue where certain accounts were not visible in the Confirm Payment pop-up and the Balances and Transactions page, ensuring all accounts are now properly displayed.

August 26, 2024

Fixed a bug that caused the Amount Due and Total To Pay columns to display incorrect amounts in the Confirm Payment pop-up.

August 15, 2024

The "Balance of Date" field in NetSuite's Match Bank Data module now provides a more accurate date. This update resolves the issue where incorrect dates were returned when an account’s balance information was unavailable.

The Bank Feeds product now has support for an extended list of BAI codes (458 and 158). This change will help minimize the need to manually add transactions with unsupported BAI codes and reduce errors caused when transactions with these codes are pushed into Netsuite.

Updated the Confirm Payment pop-up to now display Discount and Credit columns, along with the source account balance, for a more comprehensive overview during the payment process.

The source account will only appear in the Confirm Payment pop-up if the associated bank account has a number input in the Number field.

The Balances and Transaction page will now filter out accounts with no balances. The issue causing this functionality to stop working has been resolved.

August 14, 2024

Bank Feeds parser is renamed to provide clarity to clients as to which parser they are utilizing. FISPAN encourages all clients to migrate to the new Bank Feeds parser. The legacy bank feed parsers will now be named to Citizens BAI2 Trans Feed [Old] and Citizens CSV Trans Feed [Old]. Clients who utilize the legacy bank feed product or the new bank feed product will have no impact on their current connectivity. 

Here is the guideline on migrating bank feeds: https://support.fispan.com/citizens/migrating-bank-feeds-netsuite

Enabled International ACH
International ACH is coming soon to the Citizens ERPConnect NetSuite plugin. Reach out to your bank representative to be set up for this product.

July 17, 2024

Support for 1000+ Bank Accounts on the Balances Page
Fixed an issue on the Balance page where no accounts were displayed for clients with over 2000 accounts. The plugin now shows only the matched accounts from the FISPAN platform, ensuring all relevant accounts are shown.


June 12, 2024

We have fixed a bug that caused the Pay Bills page to glitch for clients with custom columns enabled after clicking "Pay." This issue only affected clients who updated to version 2024.5.0.

May 17, 2024

We've made improvements to the notification system, specifically for updating payment statuses after processing payments from the Pay Bills page. These enhancements ensure that notifications are delivered with greater speed, allowing you to receive important updates promptly. 

We've resolved an issue where the Last Updated date for bank balances on the Balances and Transactions page and the Account Transfers page didn’t reflect the actual bank sync time. With this fix, the Last Updated date now accurately reflects the latest bank sync time and timestamps are consistent across all plugin pages. 

We've addressed an issue on the Pay Bills page where the Payment Method column sorting wasn't functioning correctly. With this fix, the Payment Method column can be utilized to sort bills accurately.

We've resolved an issue where incomplete transactions caused errors when clicking the "View" button on the Transactions page. With this fix, you can now view transaction details even if data is missing and the page will remain functional. 

May 15, 2024

The new Bank Feeds Service has been updated to handle large transaction volumes (1000+) more efficiently, minimizing the risk of timeout errors. This improvement doesn't affect client experience; clients can still pull in transactions as they normally would without any changes. There is no impact to users on the Legacy Bank Feeds.

April 10, 2024

Implemented a fix where the screen goes blank after clicking “View” on a pending transaction on the Balances & Transactions page. Clicking “View” will now populate the Transaction Details window as expected, but as the transaction is pending most fields will remain empty until they have settled. 

March 13, 2024

We're introducing the latest enhancement: the new Bank Feeds product for the Citizens NetSuite bundle!

Key Features and Benefits:
* Easy Setup: Get up and running within minutes! Say goodbye to the time-consuming process of creating a Format Profile for every bank account – you can now map ALL your accounts in a single Format Profile.
* Reduced Duplicate Transaction Risks: Minimize the likelihood of accidentally selecting and importing duplicate transactions. 
* Enhanced Transaction Details: Enjoy a richer set of transaction details and increased data availability, ensuring a smoother reconciliation experience.
* Additional Balance Reporting: The Match Bank Data page will now display your bank balance.

Action Required:
To leverage the new Bank Feeds product, follow these steps:
* Update Your Bundle: Ensure you have the latest version of the Citizens bundle installed.
* Setup Guidance: Refer to our setup guide https://support.fispan.com/citizens/migrating-bank-feeds-netsuite for step-by-step instructions on using the new Bank Feeds product.
* Need Assistance? Book a guided session with our support team to walk you through the setup process.


Implemented error handling for non-JSON responses in FISPAN payment API calls, preventing unintended voiding of payments in NetSuite in rare edge cases.

February 14, 2024

A new footer has been added to the bottom of every page in the bank plugin. The footer now includes convenient links to product guides, release notes, our feedback portal, and information on how to contact support. You'll also find the current plugin version displayed at the bottom for easy reference. Stay connected and explore our resources effortlessly!

Improvements were made to vendor bills export on the Pay Vendor Bills page so that column headers in the CSV file now align with default column headers on the Pay Vendor Bills page. A future version will include customized columns in the export!

January 17, 2024

General bug fixes and improvements to reliability.

December 6, 2023

We've enhanced the transaction details dialog box on the Account Details page of Balances & Transactions to improve the overall appearance and formatting of data. It will now better handle longer transaction data. 

Customizable Filters are now available on the Pay Vendor Bills page. Users can add, rearrange, and remove filters on the Pay Vendor Bills page.

The ‘Customize: Pay Vendor Bills’ page that became available in a previous release for Customizable Columns now has a “Filters” tab where customizations can be made. Users can select from Available Filters to add to their Selected Columns. The ‘Available Filters’ list is based on standard Bill and Vendor record fields, as well as custom Transaction Body Fields on the Bill record. Filters in the 'Selected Filters' list denoted with a lock cannot be removed. Columns denoted with a dotted icon can be rearranged either by click-and-drag or by click-to-select, using the up/down arrows for repositioning. Users also have the option to reset their columns back to the default settings. 

Unlike with the previous release for Customizable Columns, any customizations made to filters will be applied to both the Open Bills and Failed Bills tabs of the Pay Vendor Bills page. Any customizations made to filters or columns are saved at the user level and are not visible by other users in the same NetSuite environment.

To access this feature, a NetSuite Administrator will need to provision users with:
Access to the following Suitelet scripts:
* Citizens Pay Bills
* Citizens User Customization
Access to the below NetSuite User/Role Permissions:
* Custom Fields (Level: View)
* Subsidiaries (Level: View)
* Accounting Lists (Level: View)
* Set Up Company (Level: View)
* Manage Accounting Periods (Level: View)


November 15, 2023

Resolved a bug on the ‘Vendor: Vendor Name’ column sorting that occurred after the implementation of Customizable Columns. 

On the Account Details page of Balances & Transactions, the date range users can export their bank transactions for has been limited to 65 days due to large date ranges causing the retrieval and export services to fail. Users will see a prompt on the Account Details page instructing them to select a date range up to 65 days. After export, an export status will appear on-screen.

October 18, 2023

Resolved a bug with a SuiteScript error preventing the Pay Vendor Bills page from being accessed.

September 21, 2023

Customizable Columns are now available on the Pay Vendor Bills page. Users can add, rearrange, and remove columns on both the Open Bills tab and Failed Bills tab of the Pay Vendor Bills.

A new page titled 'Customize: Pay Vendor Bills' is now accessible from the 'Pay Vendor Bills' page via a 'Customize' button. On this Customize page, users can select from the Available Columns to add to their Selected Columns. The ‘Available Columns’ list is based on standard Bill and Vendor record fields, as well as custom Transaction Body Fields on the Bill record. Columns in the 'Selected Columns' list denoted with a lock cannot be removed. Columns denoted with a dotted icon can be rearranged either by click-and-drag or by click-to-select, using the up/down arrows for repositioning. Users also have the option to reset their columns back to the default settings.

To access this new feature, a NetSuite Administrator will need to provision a user with:
Access to the following Suitelet scripts:
* Citizens Pay Vendor Bills
* Citizens User Customization
Access to the below NetSuite User/Role Permissions:
* Custom Fields (Level: View)
* Subsidiaries (Level: View)
* Accounting Lists (Level: View)

Please refer to our product guides below for a step-by-step walkthrough on how to enable and use this new feature:
https://support.fispan.com/citizens/customizing-columns-netsuite

We would love to hear about your experience with Customizable Columns. If you have any feedback or suggestions, please feel free to forward them to product-feedback@fispan.com.


French Canadian support is now available for column customizations on the Pay Vendor Bills page. Translations are not available by default for custom Transaction Body Fields on the Bill record. Translations on custom Transaction Body Fields can be added manually by clicking on the “Translation” tab of a Transaction Body Field and defining it on the “Label” field. Any translations added here will be reflected on the Pay Vendor Bills and Customize page.

To enable French Canadian, an Administrator must enable Multi-Language from Setup > Company > Setup Tasks > Enable Features. From there, users can change the language by navigating to Home > Set Preferences. Below the General subtab under the Localization heading, select Français (Canada) in the Language drop-down. A user’s language preferences will not affect users on the same NetSuite Company.


Resolved a bug with bill payments to Vendors who have more than 10,000+ open bills were failing. This was caused by NetSuite’s count limit of 10,000 items, and was resolved by implementing back-end changes to filter the list of bills in the payment creation process to match the bills selected for the Vendor on the Pay Vendor Bills page.

Improvements were made to prevent NetSuite from failing payment status updates for voided bills.

September 20, 2023

Resolved a bug that arose from version 2023.8.2 that prevented the Failed Bills tab of the Pay Vendor Bills page from loading.

August 25, 2023

Added an additional patch to the bug resolution on 2023.8.1 relating to script error messages on the Pay Vendor Bills page. This patch includes additional validations on when NetSuite performs the subsidiary check.

August 22, 2023

Resolved an intermittent bug on the 2023.8.0 release causing script error messages on the Pay Vendor Bills page. This bug occurred because NetSuite was sometimes skipping a check to see if the user's NetSuite company has subsidiaries. Since NetSuite doesn't always perform this check, not all users would experience this issue. To avoid any disruptions, we highly recommend users to update to the latest version, 2023.8.1

August 18, 2023

Resolved an intermittent issue with the Pay Vendor Bills table not loading when filtering by certain Subsidiaries.

August 16, 2023

Resolved a bug introduced in plugin version 2023.7.0 and persisting in version 2023.7.1 where the Pay Vendor Bills page did not load in bills for users on non-OneWorld versions of NetSuite. Users on OneWorld versions of NetSuite are not affected by this bug.

July 25, 2023

Resolved a bug on the 2023.7.0 release causing script error messages in the bank plugin. This bug only impacts users who have Balances & Transactions and no other plugin functionality, such as Payables (i.e. Bill Payments).

July 20, 2023

This document highlights recent updates and improvements to a software plugin, including bug fixes and new features. Learn about resolved error messages, UI problems, and data loading issues, as well as the addition of custom record types and enhanced vis

Sandbox Checklist (NetSuite)

Release Notes (NetSuite)

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