Failed Bills

Error Message
Reason(s)
Solution
Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab.
Locked Accounting Periods.
The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of the First Republic bundle.

Navigate to Setup > Accounting > Manage Accounting Periods. Click on the closed period and click the "Allow Non G/L changes" checkbox and save your changes. This will keep this period closed while also allowing the plugin to execute a payment against the bill. 

Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted.
The Payee’s address must exist for Payment Provider FRBCheckprint
No address listed for Vendor, or on the Vendor Bill.
Enter an Address for the Vendor on the Vendor page.

Since NetSuite will not retroactively apply changes, please update the Address on the Vendor Bill, by opening the Vendor Bill, selecting Edit, and then choosing the appropriate address from the Vendor Select drop-down menu before hitting Save.
Payee must be from US for FRBAch payment provider.
Attempting to pay a Vendor outside of United States using ACH.
Update the address on the Vendor record and the Vendor Bill to a US address, or use an alternate payment method.
Ach payment method missing on Payee for payment routed to FRBAch payment provider
No bank account information has been entered for the Vendor.
Enter the Vendor’s bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details.
At least one value must be present in `checkTemplateCodes` for the source bank account when using FRBCheckprint
The source account selected is not configured for Check Print payments.
Please reach out to support for further assistance . 
Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment.
If a Bill Payment has already been applied against the bill, but has been manually voided in NetSuite, this error will occur.
NetSuite will allow you to change update various data fields on the Vendor Bill, but you’re unable to change the system generated BillID.

To pay this Vendor through the plugin, you will need to create a new Vendor Bill.
Please enter value(s) for: Department, Class, Location, ….
Discrepancy between Bill form and Bill Payment form.
Ensure that the mandatory fields for both the Vendor Bill form and the Bill Payment form match, or remove these mandatory fields entirely. 

Click customize on each of the forms in the top right corner and ensure the fields under Screen Fields and Sublist Fields match for Department and Class.
Invoice Ids/Reference No. are longer than allowed length of 35 characters
Reference No. on the Vendor Bill you’re trying to pay exceeds the amount of characters supported by First Republic Bank. 
To avoid truncating important payment information from the Vendor Bill, the plugin will fail payments in the Reference No. exceeds the amount of characters supported.

Update the Reference No. on the Vendor Bill to be 35 characters or less (including spaces).
FRB TX status: RJCT; reason: NARR BACK OFFICE CODE IS MISSING
The source account selected is not configured for payments at First Republic Bank.
Please reach out to support for further assistance here.
FRB TX status: RJCT; reason: R03: No Account/Unable to Locate Account
First Republic Bank was unable to locate the Vendor’s bank account to deposit the funds.
Contact your Vendor to ensure you have the correct ACH information.

Enter the Vendor’s updated bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details.
FRB TX status: RJCT; reason: R02: Account Closed
First Republic Bank was unable to deposit the funds as the Vendor’s bank account is closed.
Contact your Vendor to ensure you have the correct ACH information.

Enter the Vendor’s updated bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details.
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Error Message	Reason(s)	Solution
Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab.	Locked Accounting Periods.	The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of the First Republic bundle. Navigate to Setup > Accounting > Manage Accounting Periods. Click on the closed period and click the "Allow Non G/L changes" checkbox and save your changes. This will keep this period closed while also allowing the plugin to execute a payment against the bill. Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted.
The Payee’s address must exist for Payment Provider FRBCheckprint	No address listed for Vendor, or on the Vendor Bill.	Enter an Address for the Vendor on the Vendor page. Since NetSuite will not retroactively apply changes, please update the Address on the Vendor Bill, by opening the Vendor Bill, selecting Edit, and then choosing the appropriate address from the Vendor Select drop-down menu before hitting Save.
Payee must be from US for FRBAch payment provider.	Attempting to pay a Vendor outside of United States using ACH.	Update the address on the Vendor record and the Vendor Bill to a US address, or use an alternate payment method.
Ach payment method missing on Payee for payment routed to FRBAch payment provider	No bank account information has been entered for the Vendor.	Enter the Vendor’s bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details.
At least one value must be present in `checkTemplateCodes` for the source bank account when using FRBCheckprint	The source account selected is not configured for Check Print payments.	Please reach out to support for further assistance .
Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment.	If a Bill Payment has already been applied against the bill, but has been manually voided in NetSuite, this error will occur.	NetSuite will allow you to change update various data fields on the Vendor Bill, but you’re unable to change the system generated BillID. To pay this Vendor through the plugin, you will need to create a new Vendor Bill.
Please enter value(s) for: Department, Class, Location, ….	Discrepancy between Bill form and Bill Payment form.	Ensure that the mandatory fields for both the Vendor Bill form and the Bill Payment form match, or remove these mandatory fields entirely. Click customize on each of the forms in the top right corner and ensure the fields under Screen Fields and Sublist Fields match for Department and Class.
Invoice Ids/Reference No. are longer than allowed length of 35 characters	Reference No. on the Vendor Bill you’re trying to pay exceeds the amount of characters supported by First Republic Bank.	To avoid truncating important payment information from the Vendor Bill, the plugin will fail payments in the Reference No. exceeds the amount of characters supported. Update the Reference No. on the Vendor Bill to be 35 characters or less (including spaces).
FRB TX status: RJCT; reason: NARR BACK OFFICE CODE IS MISSING	The source account selected is not configured for payments at First Republic Bank.	Please reach out to support for further assistance here.
FRB TX status: RJCT; reason: R03: No Account/Unable to Locate Account	First Republic Bank was unable to locate the Vendor’s bank account to deposit the funds.	Contact your Vendor to ensure you have the correct ACH information. Enter the Vendor’s updated bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details.
FRB TX status: RJCT; reason: R02: Account Closed	First Republic Bank was unable to deposit the funds as the Vendor’s bank account is closed.	Contact your Vendor to ensure you have the correct ACH information. Enter the Vendor’s updated bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details.

Updated 22 Sep 2023

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