Troubleshooting EIB Errors (Workday)

1 min

If the EIB shows Completed With Errors, open FailureReport.html under Output Files for the exact error. OriginalDataWithErrors.xlsx shows your file with errors next to the problem cells.

Error message	Cause	Fix
Can only submit new suppliers or supplier with Approval status in Draft or Approved.	The supplier has a change request in process.	Approve or cancel the pending Supplier Change, then re-run the EIB.
When Do Not Replace All is False for all phone elements, you can't pass a Phone Reference.	The template includes the phone's reference ID.	Set Phone – Do Not Replace All to y.
Only Numbers are allowed for Phone Number field when the Country associated with the Phone is listed in the ‘Allowed Phone Validations’ field.	The phone number contains hyphens or spaces.	Enter digits only (for example, 8008699595).
Invalid number: The number length does not match valid numbers for this region.	The area code is missing from Phone Number.	Enter the full number including area code.
Launch / Schedule Integration is not visible.	The user does not have access to launch integrations or load supplier data.	Ask your Workday administrator or implementation partner to run the EIB.

If you re-run a corrected file, confirm the file name in Integration Attachment matches the corrected version before clicking OK.