Setting Up Multi-Factor Authentication (Workday)
Multi-Factor Authentication (MFA) Overview
Multi-factor authentication (MFA) adds another level of security for all users when using the FISPAN Portal to login. With MFA, your data is protected against account breaches and is accessed by authorized users.
NOTE: MFA does not apply to the Sandbox environment.
When registering, all new users must set up Multi-Factor Authentication (MFA) by choosing an authentication method (the default option will be shown first).
If you prefer a different method, select Try Another Method to choose one of the following options:
- SMS (preferred)
- Authenticator (or similar)
Setting Up SMS MFA
NOTE: Multi-factor Authentication (MFA) is only required if you are a user in the Production environment. If accessing the Sandbox environment, you may skip this step.
The first time you log in to the Production environment, you will be prompted to establish your Multi-factor Authentication (MFA) setup. You have the option to select various methods of MFA.
Enroll Phone Number
Select your country code then enter your phone number, you will receive a text message with a 6-digit code via SMS to the phone number you provided for enrollment.
If you are unable to receive a text message to this number, or you prefer a different multi-factor authentication method, click Try Another Method.
Enter Code
Enter the 6-digit code you received in the applicable field.
Select Continue.
Save Recovery Code
After setting up SMS and inputting the first one-time code, you will be presented with a recovery code that should be stored in a safe location. This code is for resetting the MFA, to switch the MFA type (i.e., Authenticator), or to use a different phone number.
Setting Up Authenticator MFA
If you would like to use an authenticator application for MFA, follow these steps.
Set Up Authentication App
Download and install a compatible app, such as Auth0 Guardian App (iOS, Android) or Google Authenticator, on your mobile device and complete setup.
Verify Your Identity
Go into the Auth0 or Google Authenticator app to view your temporary verification code.
Enter the code from the app into the field on your screen and select Continue.
