Reauthentication (BC365)

you may be required to reauthenticate your erp system connection this issue can occur for a few reasons your authentication token has expired and failed to automatically refresh the user account initially used for authentication is no longer active within your organization (e g , the user has left or their credentials were disabled) follow these steps to reauthenticate navigate to {{fispan}} to reauthenticate, navigate to production https //sys fispan live sandbox https //sandbox fispan cloud/login reauthenticate on this screen, under connected apps , click the three dots then select reauthenticate re establish connection after clicking reauthenticate, you will be asked to log in to business central this will re establish the connection between your bank and erp so you can resume all activities