The Access Token is used to push payment status messages back into your NetSuite to inform you of processing, succeeded and failed bill payments. This token is created within NetSuite during the installation wizard. It is usually associated with the NetSuite Administrator who generated it during the install. 

If NetSuite Administrator has their account or Administrator privileges revoked (i.e.they leave your company), then 

. This means you may lose Payment Status updates for any payments made in the plugin, which can be frustrating and problematic. 

This page will walk you through how to generate a new Access Token to replace the voided Token ID and Token Secret generated by the previous NetSuite Administrator, thus restoring the flow of payment statuses back into your NetSuite environment.

Log in to FISPAN using one of these links:

If you do not have a login, please contact support. We will issue you an invitation to enable you to configure the NetSuite connection. 

Step 2: Deactivate and Reactivate the NetSuite Connection

Upon successful log in, you should see a welcome message and NetSuite under the Connected Apps heading.

Click on the three dots on the top right corner of the NetSuite box to open a small submenu, and then click on 

After clicking "Deactivate" a pop-up will appear onscreen prompting you to confirm. Click 

, NetSuite will disappear from the Connected Apps heading of the page and appear below Discover More. 

Hover your cursor over the NetSuite box and click on the 

Step 3: Walkthrough the Installation Wizard

, you will be taken to the Installation Wizard.

The Installation Wizard has retained all information from the last time the Wizard was completed. As a result, you may skip through all steps prior to "Creating a New Security Token" by clicking the 

On the "Creating a New Security Token" step of the Wizard, the old Token ID and Token Secret created by the last NetSuite Administrator has been retained. These two fields must be replaced as they have become void.

is located differs depending on how you have arranged content on your Homepage. By default it is found on the bottom left of the page.

 page, the Application must be defined using the 

 drop-down. The Application for your bank bundle was created automatically when the bundle was installed.

 in the Application Name box and select 

. Once you click Save, the loaded page will show a 

. Copy and paste the Token ID and Token Secret to the appropriate box in the wizard.

The next step in the Wizard is a Connection Status check. If the Token ID and Token Secret was entered into the Wizard correctly, the status will show a green checkmark icon and a success message indicating the connection is now active.

 to complete the remainder of the Installation Wizard.

Step 6: Save and Finish the Installation Wizard

The next page is the Account Matching page. All matching has remained unchanged since the last time a NetSuite Administrator or someone from your organization has edited it. You are free to make any changes, if required.

 to save all changes made in this Installation Wizard and to exit.

Your security tokens have now been updated.

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