Failed Bills
Error Message | Reason(s) | Solution |
|---|---|---|
The Payee’s address must exist for Payment Provider CNBCheckprint | No address listed for vendor | Enter vendor’s address on the vendor page |
Payee must be from US for CNBAch payment provider. | Attempting to pay vendor outside of United States using ACH | Update address to be from US or use a different payment method |
Payee must be from CA for CNBCPA payment provider. | Attempting to pay vendor outside of Canada using CPA | Update address to be from CA or use a different payment method |
ACH payment method missing on Payee for payment routed to CNB ACH payment provider | No bank information has been entered for the vendor | Enter vendor’s bank information on vendor page under Bank Payment Details tab > New Entity Bank Details |
Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment. | If a payment of a bill that has already been paid is attempted or a check is voided after being sent, this error will occur | Create a new bill to make payment |
Please enter value(s) for: Department, Class, Location | Discrepancy between Bill form and Bill Payment form | Ensure that the mandatory fields for both the Bill form and the Bill Payment form match, or remove these mandatory fields entirely. Click customize on each of the forms in the top right corner and ensure the fields under Screen Fields and Sublist Fields match for Department and Class. |
Payment with overridden address cannot be processed. Please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor. | Paying a bill to a vendor that has address override enabled | Navigate to the affected Vendor. Below the Address sub-tab, click on the pencil icon beside the address. In the new pop-up, ensure the "Override" checkbox is unchecked. If the payment is still failing after unchecking "Override", you may need to update the Bill. Navigate to the affected Bill and click "Edit". Below the Billing sub-tab on the Vendor Select drop-down, then select the same Address that you have previously unchecked "Override" on from the Vendor record. Click Save on this Bill, and retry the payment. |
Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab. | Locked Accounting Periods. | The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of your CNB bundle. Navigate to Setup -> Accounting -> Manage Accounting Periods. Click on the closed period. Next, click on the "Allow Non G/L changes" checkbox and save your changes. This keeps the period closed while also allowing the plugin to execute a payment against the bill. Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted. |
"Last attempt failed to deliver with error: FuseException: Failed to send payment status update to Netsuite with a 400 Response: ... "FAILED_BILL_PAYMENT_VOID", "message" ... Please enter value(s) for: field" | Payment failed and the plugin was not able to successfully void it due to a mandatory field on a journal form. | The field listed in the error message is a marked as a mandatory field on the journal form. This is commonly the memo field. Navigate to Customization -> Forms -> Transaction Forms. In the table, find your preferred Journal form and click "Edit". On the Custom Transaction Form page for your Journal, click on the Screen FIelds sub-tab. Find the field listed in the error message (e.g. memo) . Uncheck the "Mandatory" box and click Save. |