Viewing Bill History (NetSuite)

your bank plugin keeps a record of all successful and failed payments made since the plugin was first installed this page will walk you through how to access your payment history and describe the various payment statuses that you may see in your day to day use step 1 go to history navigate to your bank → payments → history step 2 view payments history on the payments history page, payments will be grouped into 4 different categories all transactions pending transactions failed transactions processed transactions there are filters available for payment type, subsidiary, and dates to help narrow down the number of payments shown on screen step 2a view payments history – pending payments that are processed through the plugin will first appear under the pending tab, and can remain here for up to {{businessdays}} business days depending on the payment method before appearing under the processed tab payment statuses sent for processing this payment has been processed through the bank plugin and has not yet made it to your bank processing this payment has made it to your bank, who is currently is processing this payment step 2b view payments history – succeeded once the {{businessdays}} business day period has passed, all successful payments made through the plugin will automatically move to the processed tab payment statuses succeeded this payment was successful and requires no further action depending on the payment method selected, a payment's status may update to succeeded within 2 5 business days step 2c view payments history – failed a payment will appear under the failed tab if has failed to be processed a payment will only remain under the failed tab until it’s been successfully paid payment statuses validation issue this status describes payments that fail to be processed as the result of missing or invalid information required for a successful payment common examples include missing country and/or state/province on a payee, missing payee bank account information, or invoice ids/reference numbers exceeding maximum of 35 characters failed this status indicates an error on the payment that has prevented it from leaving netsuite common examples include subsidiary mismatches between the payee and source account encountered a strange failure message? check out our failed bills docid\ vycslkisp y28lexrxrjz page for more troubleshooting tips! status descriptions citizens ach (domestic) payment status description timing sent for processing payment is scheduled for batching and has not yet been sent to citizens display within minute after payment is submitted processing by provider (for successful batches) citizens acknowledges receipt and is processing the payment citizens runs validations against iso xml file and sends l1 ack (functional acknowledgment) l1 ack (functional acknowledgment) as soon as citizens receives the payment instructions processing by provider (for successful payments) citizens acknowledges receipt and is processing the payment citizens runs secondary level validations against iso xml file and sends l1 ack (application advice) l1 ack (application advice) as soon as citizens receives the payment instructions validation issue payment fails to process because of invalid information if it's at the bank side, citizens send a level 1 ack level 1 ack this depends on where the validation is caught if it's on the fispan end, it will be pretty immediate if it's at the bank side, it could take a bit longer but generally within a few minutes succeeded request fulfilled successfully display after 3 days after 3 days if no reject from ach clearing house failed request rejected display after reject is received wire payment status description timing sent for processing payment is scheduled for batching and has not yet been sent to citizens display within minute after payment is submitted processing by provider (for successful batches) citizens acknowledges receipt and is processing the payment citizens runs validations against iso xml file and sends l1 ack (functional acknowledgment) l1 ack (functional acknowledgment) as soon as citizens receives the payment instructions processing by provider (for successful payments) citizens acknowledges receipt and is processing the payment citizens runs secondary level validations against iso xml file and sends l1 ack (application advice) l1 ack (application advice) as soon as citizens receives the payment instructions validation issue payment fails to process because of invalid information if it's at the bank side, citizens send a level 1 ack level 1 ack this depends on where the validation is caught if it's on the fispan end, it will be pretty immediate if it's at the bank side, it could take a bit longer but generally within a few minutes succeeded request fulfilled successfully citizens wire system sends a l2 ack l2 ack display after 1 2 hours after 1 2 hours if no reject from citizens failed request rejected display after reject is received