---
title: Re-Authentication (QBO)
slug: td/ca/re-authentication-qbo
description: Re-authenticate your accounting software in a few simple steps. 
docTags: UiAorlxQIO6JpqxlFX5My
createdAt: 2023-09-28T21:47:23.133Z
---

You may be required to re-authenticate your accounting software. There are a few reasons why this issue may occur: 

- Your token expired and did not refresh 
- Your authenticating user no longer works at your organization or their credentials were disabled 

To re-authenticate, follow these steps.

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:::WorkflowBlockItem
### Navigate to FISPAN Portal 

Navigate to one the appropriate FISPAN Portal pages and log in.

- Production - [sys.fispan.live](https://sys.fispan.live)
- Sandbox - [sandbox.fispan.cloud](https://sandbox.fispan.cloud/login)
:::

:::WorkflowBlockItem
### Reauthenticate 

On this screen, under **Connected Apps**, click the three dots. Then select **Reauthenticate**. 

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:::

:::WorkflowBlockItem
### Re-Establish Connection

After clicking reauthenticate, you will be asked to log in to QuickBooks Online. This will re-establish the connection between your bank and accounting software so you can resume all activities. 

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/MRPX6AL1N4GRAxBOk5Mzy_screenshot-2023-09-26-at-42459-pm.png" size="80" width="800" height="388" position="center" caption="Select Connect to QuickBooks" darkWidth="800" darkHeight="388" showCaption="true"}
:::
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