Remittance Advice (Intacct)
The FISPAN Remittance Advice product is a service that automatically sends an email to the listed email(s) of the vendor for each payment submitted. The email will contain your company name and the list of Bills paid, including the Reference/Invoice #, Invoice Date, Amount, Discount Used. If any credits have been applied, the credit's reference number and amount will be displayed.
Each remittance email can be sent to up to 5 email addresses. By default, the system will pickup the Vendor's email address. However, if you prefer, you may set a list of "Payables Email Addresses" on the custom tab of the Vendor's profile (NetSuite) or the Payment Methods page (Sage Intacct and Business Central).
The email will come from FISPAN and carry the branding of your bank. As a user, you can configure:
- A "Reply-To" email address, which would be seen by the recipient and used if they attempted to reply to the remittance advice email.
- If you would like to receive a copy of all remittance advices, you can configure which email you would like to receive these to.
- If you would prefer to have an alternative company name in the email, you can request us to configure this on a per-bank account basis.
Important Note: Remittance Emails are submitted shortly after the payment has been successfully sent from the ERP.
The subject of the email sent via Remittance Advice looks like: "Your customer {CUSTOMER_NAME} has initiated a payment."
Note: Enabling the GROUP BILLS FOR PAYMENT function means only one remittance email will be sent out for the whole list of multiple bills grouped together for the same vendor into a single payment.
If this feature is not enabled for this vendor then each paid bill is considered its own unique payment with its own remittance email, resulting in multiple payments and multiple emails!
To enable or manage the settings for Remittance Advice, navigate to https://sys.fispan.live/ (for Sandbox: https://sandbox.fispan.cloud/) and log-in using your FISPAN credentials.
If not already there, navigate to the App Center. Remittance Advice, as well as any other available extra features, will be displayed in the lower "Discover More" section. To begin enabling Remittance Advice, hover over the card and select "Learn More."
Don't see Remittance Advice in the Connected or Discover More sections? Please reach out to Support to have this product made available to you.
The Learn More button will begin the short setup process.
In order to complete the setup, we require a few details from you.
All emails are delivered by no-reply@fispan.com, which is not a monitored inbox, however when a vendor clicks reply to a remittance email, the email address you input in the “Vendors can reply to” field will populate and this address will receive the vendor’s response to the remittance email.
Internal copies of all remittance advices will be sent to the emails noted for copies.
Once "Enable Remittance" is selected, it can take up to 15 minutes for the changes to come into effect.
Want to see the current settings or make a change? You can do so through the App Center by selecting the drawer on the Remittance Advice card and selecting "Open Settings"; to disable the integration, select "Disable." Disabling can take up to 15 minutes to come into effect.
In order for the following section to be applicable, you must be opted into the Remittance Advice product. Don't know what this means? Please reach out to our support team through the "Support" link in the left hand navigation to request more information.
Go to the Payment Methods tab.
Locate the vendor you would like to edit and select Edit.
On the vendor record, under the Email tab, locate the field Email address
Enter the appropriate email addresses (up to 5), and select Save
On the main page, on the Vendor’s row, under the Email Overridden column, you should see “Yes” if the emails have been setup correctly
Next time you make a payment, the remittance email will go out to the email addresses filed out through this step.
If you are using Native Intacct 'Send Automatic Payment notification' option, you may be sending additional remittance email to your vendors. We suggest deactivating the 'Send Automatic Payment notification' on any vendor leveraging the plugin's remittance advice product.
If you keep using Native Intacct 'Send Automatic Payment notification' option, you will see that the remittance email is sent from the Web Service User created when the plugin was installed. If you wish to change that, create a new WSU, name it appropriately, and make sure to update it inside the Installation Wizard. It will need to have all the approprate permissions.
