Release Notes (NetSuite)

General improvements and bug fixes.

Fixed an issue on the Balances and Transactions page where inconsistent date formatting caused the Transaction Details pop-up to break. This fix ensures that clients can now access and view the Transaction Details pop-up.

The discount on the Pay Vendor Bills page is now calculated based on the Amount Due, aligning with native NetSuite behavior and adhering to standard accounting principles. This update replaces the previous calculation method, which was based on the Original Amount, ensuring more accurate and consistent discount applications across your vendor payments. You will still have the flexibility to modify the calculated discount as needed, streamlining the payment process while enhancing efficiency.

Fixed an issue where newly mapped accounts were not appearing in the Account Linking tab under the Financial Institution page. With this update, accounts will now display correctly, ensuring a smoother account linking process for Bank Feeds Service.

Previously, the Amount Due value in the Confirm Payment would be incorrect when one of the bills has discounts or credits applied. This issue has been resolved so that the Amount Due field displays the total original amount due for all selected bills without any discounts or credits applied. The Total to Pay value will reflect the final payment value which may be reduced by credits and discounts.

The Confirm Payment pop-up now displays bank account balances instead of ERP account balances. It also supports accounts with long names for better clarity and usability.

Resolved an issue where certain accounts were not visible in the Confirm Payment pop-up and the Balances and Transactions page, ensuring all accounts are now properly displayed.

Fixed a bug that caused the Amount Due and Total To Pay columns to display incorrect amounts in the Confirm Payment pop-up.

The "Balance of Date" field in NetSuite's Match Bank Data module now provides a more accurate date. This update resolves the issue where incorrect dates were returned when an account’s balance information was unavailable.

The Bank Feeds product now has support for an extended list of BAI codes (458 and 158). This change will help minimize the need to manually add transactions with unsupported BAI codes and reduce errors caused when transactions with these codes are pushed into Netsuite.

Updated the Confirm Payment pop-up to now display Discount and Credit columns, along with the source account balance, for a more comprehensive overview during the payment process. The source account will only appear in the Confirm Payment pop-up if the associated bank account has a number input in the Number field.

The Balances and Transaction page will now filter out accounts with no balances. The issue causing this functionality to stop working has been resolved.

Bank Feeds parser is renamed to provide clarity to clients as to which parser they are utilizing. FISPAN encourages all clients to migrate to the new Bank Feeds parser. The legacy bank feed parsers will now be named to SVB Go Link BAI2 Trans Feed [Old] and SVB Go Link CSV Trans Feed [Old]. Clients who utilize the legacy bank feed product or the new bank feed product will have no impact on their current connectivity. Here is the guideline on migrating bank feeds: https://support.fispan.com/svb/migrating-bank-feeds-netsuite

Support for 1000+ Bank Accounts on the Balances Page Fixed an issue on the Balance page where no accounts were displayed for clients with over 2000 accounts. The plugin now shows only the matched accounts from the FISPAN platform, ensuring all relevant accounts are shown.

We have fixed a bug that caused the Pay Bills page to glitch for clients with custom columns enabled after clicking "Pay." This issue only affected clients who updated to version 2024.5.0.

We've made improvements to the notification system, specifically for updating payment statuses after processing payments from the Pay Bills page. These enhancements ensure that notifications are delivered with greater speed, allowing you to receive important updates promptly.

We've resolved an issue where the Last Updated date for bank balances on the Balances and Transactions page didn’t reflect the actual bank sync time. With this fix, the Last Updated date now accurately reflects the latest bank sync time and timestamps are consistent.

We've addressed an issue on the Pay Bills page where the Payment Method column sorting wasn't functioning correctly. With this fix, the Payment Method column can be utilized to sort bills accurately.

We've resolved an issue where incomplete transactions caused errors when clicking the "View" button on the Transactions page. With this fix, you can now view transaction details even if data is missing and the page will remain functional.

Soon you will be able to choose a check delivery method on a per-vendor basis. This new feature enhances flexibility in vendor payment processes, providing you with greater control and customization options for check payments. Please note, this feature is only a visual change for the time being. The functionality to choose a preferred check method will be released soon. In the meantime, all checks will be sent using USPS First Class Mail, regardless of which check method is chosen. To change the check delivery option for a vendor, navigate to the vendor record, and select the SVB Go Link tab. Click edit and you can change your selected option from the Check Delivery Method dropdown. The following options are supported by the plugin: FedEx Next Day AM FedEx Next Day PM FedEx Two Day FedEx Saturday FedEx Next Day 10:30 AM UPS Prepaid Next Day PM UPS Prepaid Saturday UPS Two Day PM USPS Priority Mail USPS First Class Mail Return to Client via FedEx Next Day PM

The new Bank Feeds Service has been updated to handle large transaction volumes (1000+) more efficiently, minimizing the risk of timeout errors. This improvement doesn't affect client experience; clients can still pull in transactions as they normally would without any changes. There is no impact to users on the Legacy Bank Feeds.

Implemented a fix where the screen goes blank after clicking “View” on a pending transaction on the Balances & Transactions page. Clicking “View” will now populate the Transaction Details window as expected, but as the transaction is pending most fields will remain empty until they have settled.

Implemented error handling for non-JSON responses in FISPAN payment API calls, preventing unintended voiding of payments in NetSuite in rare edge cases.

We're introducing the latest enhancement: the new Bank Feeds product for the SVB Go Link NetSuite bundle! Key Features and Benefits: * Easy Setup: Get up and running within minutes! Say goodbye to the time-consuming process of creating a Format Profile for every bank account – you can now map ALL your accounts in a single Format Profile. * Reduced Duplicate Transaction Risks: Minimize the likelihood of accidentally selecting and importing duplicate transactions. * Enhanced Transaction Details: Enjoy a richer set of transaction details and increased data availability, ensuring a smoother reconciliation experience. * Additional Balance Reporting: The Match Bank Data page will now display your bank balance. Action Required: To leverage the new Bank Feeds product, follow these steps: 1. Update Your Bundle: Ensure you have the latest version of the SVB Go Link bundle installed. 2. Setup Guidance: Refer to our setup guide [insert link on Product Guides with client-facing instructions – this will be added to client-facing release notes on the day of release] for step-by-step instructions on using the new Bank Feeds product. 3. Need Assistance? Book a guided session with our support team to walk you through the setup process.

Improvements were made to vendor bills export on the Pay Vendor Bills page so that column headers in the CSV file now align with default column headers on the Pay Vendor Bills page. A future version will include customized columns in the export!

General bug fixes and improvements to reliability.

We've enhanced the transaction details dialog box on the Account Details page of Balances & Transactions to improve the overall appearance and formatting of data. It will now better handle longer transaction data.

Customizable Filters are now available on the Pay Vendor Bills page. Users can add, rearrange, and remove filters on the Pay Vendor Bills page. The ‘Customize: Pay Vendor Bills’ page that became available in a previous release for Customizable Columns now has a “Filters” tab where customizations can be made. Users can select from Available Filters to add to their Selected Columns. The ‘Available Filters’ list is based on standard Bill and Vendor record fields, as well as custom Transaction Body Fields on the Bill record. Filters in the 'Selected Filters' list denoted with a lock cannot be removed. Columns denoted with a dotted icon can be rearranged either by click-and-drag or by click-to-select, using the up/down arrows for repositioning. Users also have the option to reset their columns back to the default settings. Unlike with the previous release for Customizable Columns, any customizations made to filters will be applied to both the Open Bills and Failed Bills tabs of the Pay Vendor Bills page. Any customizations made to filters or columns are saved at the user level and are not visible by other users in the same NetSuite environment. To access this feature, a NetSuite Administrator will need to provision users with: Access to the following Suitelet scripts: * SVB Go Link Pay Bills * SVB Go Link User Customization Access to the below NetSuite User/Role Permissions: * Custom Fields (Level: View) * Subsidiaries (Level: View) * Accounting Lists (Level: View) * Set Up Company (Level: View) * Manage Accounting Periods (Level: View)

Resolved a bug on the ‘Vendor: Vendor Name’ column sorting that occurred after the implementation of Customizable Columns.

On the Account Details page of Balances & Transactions, the date range users can export their bank transactions for has been limited to 65 days due to large date ranges causing the retrieval and export services to fail. Users will see a prompt on the Account Details page instructing them to select a date range up to 65 days. After export, an export status will appear on-screen.

Resolved a bug with a SuiteScript error preventing the Pay Vendor Bills page from being accessed.

Customizable Columns are now available on the Pay Vendor Bills page. Users can add, rearrange, and remove columns on both the Open Bills tab and Failed Bills tab of the Pay Vendor Bills. A new page titled 'Customize: Pay Vendor Bills' is now accessible from the 'Pay Vendor Bills' page via a 'Customize' button. On this Customize page, users can select from the Available Columns to add to their Selected Columns. The ‘Available Columns’ list is based on standard Bill and Vendor record fields, as well as custom Transaction Body Fields on the Bill record. Columns in the 'Selected Columns' list denoted with a lock cannot be removed. Columns denoted with a dotted icon can be rearranged either by click-and-drag or by click-to-select, using the up/down arrows for repositioning. Users also have the option to reset their columns back to the default settings. To access this new feature, a NetSuite Administrator will need to provision a user with: Access to the following Suitelet scripts: * SVB Go Link Pay Vendor Bills * SVB Go Link User Customization Access to the below NetSuite User/Role Permissions: * Custom Fields (Level: View) * Subsidiaries (Level: View) * Accounting Lists (Level: View) Please refer to our product guides below for a step-by-step walkthrough on how to enable and use this new feature: https://support.fispan.com/svb/customizing-columns-netsuite We would love to hear about your experience with Customizable Columns. If you have any feedback or suggestions, please feel free to forward them to [email protected].

French Canadian support is now available for column customizations on the Pay Vendor Bills page. Translations are not available by default for custom Transaction Body Fields on the Bill record. Translations on custom Transaction Body Fields can be added manually by clicking on the “Translation” tab of a Transaction Body Field and defining it on the “Label” field. Any translations added here will be reflected on the Pay Vendor Bills and Customize page. To enable French Canadian, an Administrator must enable Multi-Language from Setup > Company > Setup Tasks > Enable Features. From there, users can change the language by navigating to Home > Set Preferences. Below the General subtab under the Localization heading, select Français (Canada) in the Language drop-down. A user’s language preferences will not affect users on the same NetSuite Company.

Resolved a bug with bill payments to Vendors who have more than 10,000+ open bills were failing. This was caused by NetSuite’s count limit of 10,000 items, and was resolved by implementing back-end changes to filter the list of bills in the payment creation process to match the bills selected for the Vendor on the Pay Vendor Bills page.

Improvements were made to prevent NetSuite from failing payment status updates for voided bills.

Resolved a bug that arose from version 2023.8.2 that prevented the Failed Bills tab of the Pay Vendor Bills page from loading.

Added an additional patch to the bug resolution on 2023.8.1 relating to script error messages on the Pay Vendor Bills page. This patch includes additional validations on when NetSuite performs the subsidiary check.

Resolved an intermittent bug on the 2023.8.0 release causing script error messages on the Pay Vendor Bills page. This bug occurred because NetSuite was sometimes skipping a check to see if the user's NetSuite company has subsidiaries. Since NetSuite doesn't always perform this check, not all users would experience this issue. To avoid any disruptions, we highly recommend users to update to the latest version, 2023.8.1

Updated the Silicon Valley Bank logo that is visible on every page in the SVB bank plugin.

Resolved an intermittent issue with the Pay Vendor Bills table not loading when filtering by certain Subsidiaries.

Resolved a bug introduced in plugin version 2023.7.0 and persisting in version 2023.7.1 where the Pay Vendor Bills page did not load in bills for users on non-OneWorld versions of NetSuite. Users on OneWorld versions of NetSuite are not affected by this bug.

Resolved a bug on the 2023.7.0 release causing script error messages in the bank plugin. This bug only impacts users who have Balances & Transactions and no other plugin functionality, such as Payables (i.e. Bill Payments).

Resolved bug on the Positive Pay Export button preventing users from exporting their Positive Pay Histories.

Additional logging was added to help better troubleshoot 4xx errors on failed payment requests.

A new custom record type titled "BANK User Customization" has been created to store user customizations on Pay Vendor Bills page for a future release of Customizable Columns and Filters. This new custom record type will have no impact on users in this June release.

Resolved a UI issue on the “Confirm Payments” pop-up on the Pay Vendor Bills page where the Payment Method shown occasionally defaulted to our backend system name, which may cause confusion.

This update is related to the Open Beta announced in the last release for French Canadian language support where the system was attempting to translate the names of SuiteScripts associated with the bank plugin and was causing problems. Translation logic was updated to exclude names of scripts.

On a Format Profile for a Financial Institution when your bank Connectivity Method is selected, a SSS_USAGE_LIMIT_EXCEEDED may be incorrectly triggered when it should have been a SUITESCRIPT_API_UNAVAILABLE_IN_DEFINE error. The SuiteScript API error was caused by calls being made outside of a specific function. The incorrect error messaging and the root cause of the SuiteScript API error has since been resolved.

Plugin Version is now something we can see and take into consideration when sending out in-ERP Billboard notifications.

OPEN BETA: French Canadian support now available. Users are now able to use the bank plugin in French Canadian. Text shown in menus, page names, column headers, among other areas in the plugin have been translated with the exception of error messages, which will remain in English. This feature is in open beta and we are open to any feedback or suggestions about this new language option. To enable French Canadian, an Administrator must enable 'Multi-Language' from Setup > Company > Setup Tasks > Enable Features. From there, users can change the language by navigating to Home > Set Preferences. Below the General subtab under the Localization heading, select Français (Canada) in the Language drop-down. A user’s language preferences will not affect users on the same NetSuite Company.

Resolved issue where there is a blank error message when the payment fails on the NetSuite side, and not in the bank plugin. The SuiteScripts version update from 2.0 to 2.1 resulted in a change of how errors were handled in NetSuite.

Resolved UI issue on Pay Vendor Bills page. NetSuite version 2023.1 introduced some changes to their UI code that conflicted with the sticky elements that have been applied on the table in the Pay Vendor Bills page of the bank plugin. This sticky element is used to keep the rows with the Pay and Refresh buttons alongside the table headers “stickied” to the top of the screen when scrolling down the page.

Resolved issue where users could not dismiss the billboard banner notifications, even after clicking the ‘x’.

General bug fixes and improvements.

Added links to the footer for easier access to guides, release notes, and how to contact support.

The NetSuite plugin now displays a footer on the bottom of every page. The footer currently displays the bundle name and version and may show additional information in future versions.

Previously, the plugin’s Billboard Restlet was not accessible by non-Administrator roles. If users did not have access to this Restlet, they may have missed notifications or alerts within the NetSuite plugin. It has now been updated so that users with minimum permissions can gain access to this Restlet. Suitelets are still only accessible by administrators. To get access to this new change, the user must update the plugin.

Resolved bug introduced in version 2022.21 where payments made on that version did not display the Payer Name on the Payment History page.

Resolved bug introduced in version 2022.21 where payments made on that version did not display the Payee Name on the Payment History page for Vendors that are considered "Individual" rather than "Company".

Bank plugin UI will now display why a payment fails when users try to use account numbers containing special characters that are stored in NetSuite’s Electronic Bank Payments bundle. This failure message will now show up on the “Failed Bills” tab on the Pay Vendor Bills page, as well as the Payment History page. This bundle is not to be confused with FISPAN’s Entity Bank Details (EBD) bundle. If you are a user of EBD, you may safely ignore this message.

“Setup Required” banner and all associated “To start using this plugin…” text has been updated to include links to where users can complete the install wizard for both Production AND Sandbox.

Bug fix addressing missing Payer Name on failed bills on the Payment History page. General bug fixes and improvements.

Notifications will now appear within your embedded bank bundle to notify you of bundle updates, new feature availability, outages or maintenance windows. All notifications except those for outages can be dismissed.

Fallback text “Auto-ACH” has been changed to “-” to reduce confusion. This text appears occasionally for failed payments under the Payment Method column on the Payment History.