--- title: Managing Security Tokens (NetSuite) slug: svb/managing-security-tokens-netsuite description: Learn how to generate and manage Access Tokens for NetSuite to ensure continuous payment status updates, preventing disruptions due to revoked administrator access. docTags: bSho0M8HRjDvZq9EBIWDy createdAt: 2023-09-28T18:29:56.615Z --- The Access Token is essential for pushing payment status messages (processing, successful, or failed) back into NetSuite. This token is created during the initial installation wizard and is linked to the NetSuite administrator who performed the setup. If the original NetSuite administrator leaves the company or has their account or privileges revoked, the associated Access Token immediately becomes **VOID**. When this happens, you will lose all automatic payment status updates from the payment plugin, which can lead to confusion and operational issues. This guide provides the steps to generate a new Access Token to replace the voided one, ensuring that payment statuses flow correctly back into your NetSuite environment. If you run into trouble, you can schedule a troubleshooting call or reach out to our support team using the **Contact Us** link in the library on the left. *** ## Reactivate the NetSuite Connection ::::WorkflowBlock :::WorkflowBlockItem ### Log in to FISPAN Portal Log in to FISPAN Portal using one of these links: - **Production**: [https://sys.fispan.live/login](https://sys.fispan.live/login) - **Sandbox**: [https://sandbox.fispan.cloud/login](https://sandbox.fispan.cloud/login) ::Image[]{src="https://app.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/dsQ0tvdv7x9zwG5uQOKZY_image.png" size="70" width="1664" height="1286" position="center" caption="Portal Login Page" darkWidth="1664" darkHeight="1286" showCaption="true"} If you do not have a login, please contact the bank's Support team. We will issue you an invitation to enable you to configure the NetSuite connection. ::: :::WorkflowBlockItem ### Deactivate the NetSuite Connection Upon successful login, you should see a welcome message and NetSuite under the Connected Apps section. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/C2-vEcgFu7F6ILCtUhPTF_image.png" size="40" width="800" height="545" position="center" caption="NetSuite message box with Icons listing the Connected Apps" darkWidth="800" darkHeight="545" showCaption="true"} Click on the three dots on the top right corner of the NetSuite box to open a small submenu, and then click on **Deactivate**. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/IF-nKUUg2ZZaJSYiXxe01_image.png" size="40" width="800" height="631" caption="Click "Deactivate" on NetSuite" position="center" darkWidth="800" darkHeight="631" showCaption="true"} After clicking **Deactivate,** a pop-up will appear onscreen prompting you to confirm the action. Click **Yes, Uninstall App** to proceed. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/KSZlkXAmEzbpHbUq4PIO9_image.png" size="50" width="800" height="717" caption="Click "Yes, Uninstall App"" position="center" darkWidth="800" darkHeight="717" showCaption="true"} After clicking **Yes, Uninstall App**, NetSuite will disappear from the Connected Apps section of the page and appear in the Discover More section. ::: :::WorkflowBlockItem ### Reactivate the NetSuite Connection Hover your cursor over the NetSuite box and click on the **Install** button. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/oXl6ENkl4yXDh1yG1Xjo9_image.png" size="52" width="800" height="505" position="center" caption="NetSuite message box with Icons listing connected apps and others grouped under Discover More" darkWidth="800" darkHeight="505" showCaption="true"} ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/UK7vGEfBre1i3ig-a4rJb_image.png" size="40" width="800" height="473" caption="Click "Install"" position="center" darkWidth="800" darkHeight="473" showCaption="true"} ::: :::WorkflowBlockItem ### Proceed through the Installation Wizard steps After clicking **Install**, you will be taken to the installation wizard. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/U9KxG9VW6wcs4NN5Zbo3k_image.png" size="80" width="800" height="364" position="center" caption="Welcome to the plugin installation wizard!" darkWidth="800" darkHeight="364" showCaption="true"} The installation wizard has retained all information from the last time the setup was completed. As a result, you may skip to the **Creating a New Security Token** step by clicking the **Next Step** button. ::: :::: *** ## Create a New Security Token On the **Creating a New Security Token** step, the old Token ID and Token Secret created by the last NetSuite Administrator have been retained. These two fields must be replaced as they have become void. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/7Aixxy2xqlPGS-O1flyl-_image.png" size="80" width="800" height="452" position="center" caption=""Creating a New Security Token" page" darkWidth="800" darkHeight="452" showCaption="true"} ### ## Create a New Security Token ::::WorkflowBlock :::WorkflowBlockItem ### Navigate to Manage Access Tokens In NetSuite, navigate to the homepage**. **Find** Settings **and select** Manage Access Tokens**. Where the **Settings **are located differs depending on how you have arranged content on your homepage. By default, it is found on the bottom left of the page. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/sVi-yu5q4EdsN427S9DPJ_image.png" size="60" width="800" height="509" caption="Select Manage Access Tokens on Settings" position="center" darkWidth="800" darkHeight="509" showCaption="true"} ::: :::WorkflowBlockItem ### Add New My Access Token On the **My Access Tokens** page, select the **New My Access Token** button. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/x0QIV2Hv9jU-jqBPoE-m2_image.png" size="80" width="800" height="142" caption="Access Tokens" position="center" darkWidth="800" darkHeight="142" showCaption="true"} On the **Access Tokens** page, the application must be defined using the **Application Name** dropdown. The application for your bank plugin was created automatically when the plugin was installed. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/DRpu8DNrFXyv4FEEV4yDB_image.png" size="60" width="800" height="396" caption="Use Application Name Drop-down" position="center" darkWidth="800" darkHeight="396" showCaption="true"} ::: :::: Select **New My Access Token**, then select** SVB Go Link Integration** in the Application Name box and click **Save**. Once you click Save, the loaded page will show a **Token Key** and a **Token Secret**. Copy and paste the Token ID and Token Secret to the appropriate box in the wizard. Once complete, click **Next Step.** ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/-AwhPbuxpETY-hfsJX7Hr_image.png" size="80" width="528" height="261" position="center" caption="Select SVB Go Link Integration" showCaption="true"} ## Verify the Connection Status The next step in the installation is a Connection Status check. If the Token ID and Token Secret entered in the installation wizard are correct, the status will show a green checkmark icon and a success message indicating the connection is now active. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/UlbF0MDQzaE2h6b1VIHcW_image.png" size="16" width="170" height="154" position="center" caption="Green circle with white check mark" showCaption="true"} Click **Next Step** to complete the remainder of the installation wizard. *** ## Save and Finish the Installation Wizard The next page is the Account Matching page. All matching has remained unchanged since the last time a NetSuite Administrator or someone from your organization has edited it. You can make any changes, if required. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/mpAUEMfAGAY9zqNGbKftr_image.png" size="80" width="2374" height="1262" position="center" caption="Account Matching Step" showCaption="true"} Click **Save and Finish** to save all changes made in this installation wizard and to exit. Your security tokens have now been updated.