--- title: Failed Payment Notifications slug: svb/failed-payment-notifications icon: {"faIcon":"fa-solid fa-circle-exclamation"} docTags: createdAt: 2025-02-17T23:30:25.705Z --- Subscribe to email alerts for any payments sent through the plugin that fail by enabling Failed Payment Notifications, an optional feature of the Accounts Payable product. Use this guide to learn how the feature works and how to set it up. *** ## Overview When a payment doesn't go through, the Failed Payment Notifications feature ensures you're immediately alerted. An email is sent to the individual who originally submitted the payment, listing the payment failure and all affected bills. If configured, a copy can also go to a shared team inbox. To prevent a flood of messages, we send failure notification emails once every 10 minutes. All payment failures that occur within that 10-minute window are automatically grouped and sent in a single email. There is no maximum limit to the number of failures that can be included in one notification. Failures can result from issues like incorrect details or problems with the payment network (payment network failures), depending on your specific setup. Detailed information about the failure reason and the current status of the payment can be found within the ERP's Payment History page. *** ## Setup and Settings Follow these to enable or disable Failed Payment Notifications. :::::WorkflowBlock ::::WorkflowBlockItem ### Go to Failed Payment Notifications Log in to the FISPAN Portal at[ https://sys.fispan.live/login](https://sys.fispan.live/login). From the Control Center dashboard, go to** Failed Payment Notifications**. ::Image[]{src="https://app.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/ALwGv9HP6ktAkJmz7v_6u_app-center-fispan-2024-10-16-17-24-13.png" size="80" width="3850" height="1736" position="center" caption="Use the Control Center to Go to Failed Payment Notifications" alt="Use the Control Center to Go to Failed Payment Notifications" darkWidth="3850" darkHeight="1736" showCaption="true"} :::hint{type="info"} **NOTE:** Don't see the **Failed Payment Notifications** option? Please reach out to support and request that this feature be enabled for you. ::: :::: :::WorkflowBlockItem ### Enable Failed Payment Notifications To begin enabling the Failed Payment Notifications feature, click on the **Learn More** button. This will display some details about the Failed Payment Notifications feature. ::Image[]{src="https://app.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/5UDByrnEO3ZZt8c0H0miw_app-center-fispan-2024-10-16-17-25-47.png" size="80" width="971" height="551" position="center" caption="View Details about the Failed Payment Notifications feature." alt="View Details about the Failed Payment Notifications feature." darkWidth="971" darkHeight="551" showCaption="true"} When you are ready to configure your settings for this feature, click **Continue**. ::: :::WorkflowBlockItem ### Configure Settings To finish setting up your notifications, you can configure the two optional settings: - **Get Notified: **This setting includes a list of email addresses that will receive all failure notifications. This would be useful for a large team that wants to leverage a shared inbox to centralize failure notifications. - **Do Not Disturb: **This setting is an opt-out mechanism, such as if a specific user at the business does not want to receive payment failure notifications (but other users do). ::Image[]{src="https://app.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/mBvjtfNhTFVT82XaPw-t3_app-center-fispan-2024-10-16-17-29-27.png" size="50" width="610" height="752" position="center" caption="Add Email Addresses to Get Notified or to Do Not Disturb" alt="Add Email Addresses to Get Notified or to Do Not Disturb" darkWidth="610" darkHeight="752" showCaption="true"} Once these settings are enabled, any future payment failures will be automatically grouped and sent out at the next 10-minute interval. ::: :::WorkflowBlockItem ### Modify Settings You can modify the settings or deactivate the feature at any time. To do this, hover over the Failed Payment Notification, click the three dots button, and select **Open Settings **or **Deactivate** to update the configuration. ::Image[]{src="https://app.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/qKRdoDOxnwm73BTeZszmP_app-center-fispan-2024-10-16-17-30-46.png" size="80" width="1928" height="873" position="center" caption="Modify Failed Payment Notifications Settings in the Portal's Control Center" alt="Modify Failed Payment Notifications Settings in the Portal's Control Center" showCaption="true"} Please allow up to 15 minutes for changes to take effect. ::: ::::: *** ## Email Example The email template below is an example of what the payer would receive shortly after the payment was marked as failed. ::Image[]{src="https://app.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-Cde2JqLSjMyvqq7QkgzS6-20250218-012532.png" size="40" width="532" height="668" position="center" caption="Sample Email Notification" showCaption="true"} *** ## FAQs Below is a list of common questions that may arise with the feature. For further assistance with Failed Payment Notifications, use the **Contact Us **page to connect with support. :::ExpandableHeading **How often are emails sent? ** Emails are sent every 10 minutes, shortly after the 10-minute mark (timing may vary depending on system volume). ::: :::ExpandableHeading **How many payments will be batched into one email? How many times am I notified?** There is no limit to how many payments will be batched into a single email. You will only be notified once per failed payment. ::: :::ExpandableHeading **Is there a limit to the number of CC or "Do Not Disturb" emails I can configure?** There is no hard limit on CC or "Do Not Disturb" emails. ::: - **Q: Will the Failed Payment Notifications replace the SVB Transact Gateway emails that I current receive?** - No. These Failed Payment Notification emails will be sent in addition to any emails that you receive from SVB Transact Gateway. If you with to disable the emails being sent from SVB, please contact [clientsupport@svb.com](mailto\:clientsupport@svb.com) ***