Failed Bills (NetSuite)

Error Message
Reason(s)
Solution
The Payee’s address must exist for Payment Provider SVBCheckprint
No address listed for vendor
Enter vendor’s address on the vendor page
Payee must be from US for SVBAch payment provider.
Attempting to pay vendor outside of United States using ACH
Update address to be from US or use a different payment method
Ach payment method missing on Payee for payment routed to SVBAch payment provider
No bank information has been entered for the vendor
Enter vendor’s bank information on vendor page under Bank Payment Details tab > New Entity Bank Details
At least one value must be present in `checkTemplateCodes` for the source bank account when using SVBCheckprint
No template code has been entered by FISPAN
Contact [email protected]﻿
Payment request rejected because it failed uniqueness check.  We suspect this is a duplicate payment.
If a payment of a bill that has already been paid is attempted or a check is voided after being sent, this error will occur
Create a new bill to make payment
Please enter value(s) for: Department, Class, Location
Discrepancy between Bill form and Bill Payment form
Confirm that the mandatory fields for both the Bill form and the Bill Payment form match, or remove these mandatory fields entirely.  Select customize on each of the forms in the top right corner and check the fields under Screen Fields and Sublist Fields to match for Department and Class
Payment with overridden address cannot be processed. Please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor.
Paying a bill to a vendor that has address override enabled
Navigate to the affected Vendor. Below the Address sub-tab, click on the pencil icon beside the address. In the new pop-up, ensure the "Override" checkbox is unchecked.
If the payment is still failing after unchecking "Override", you may need to update the Bill. Navigate to the affected Bill and click "Edit". Below the Billing sub-tab on the Vendor Select drop-down, then select the same Address that you have previously unchecked "Override" on from the Vendor record. Click Save on this Bill, and retry the payment.
Failed due to: INPUT DATA CONTAINS SPECIAL CHARACTERS
Paying a bill that contains unsupported special characters.
Confirm that fields on your Bill(s) do not contain any special characters. 
Remove any special characters and retry the payment. 
Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab.
Locked Accounting Periods.
The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of the PNC bundle.
Navigate to Setup > Accounting > Manage Accounting Periods. Click on the closed period. Next, click on the "Allow Non G/L changes" checkbox and save your changes. This keeps the period closed while also allowing the plugin to execute a payment against the bill.
Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted.
FAILED_BILL_PAYMENT_VOID: Please enter value(s) for: Memo:
Bill Payment Reversal Failed
The plugin attempted to reverse a Bill Payment but was rejected. The field noted in the last part of the message may vary. This error indicates that we attempted to reverse a Bill Payment, but your NetSuite configuration rejected that attempted due to missing data.
We are unable to manipulate data sent in reversal requests based on client configurations. We kindly ask that you remove requirements for listed data objects to allow the reversal mechanism to automate Bill Payment reversals in the event of failed payments. 
"Last attempt failed to deliver with error: FuseException: Failed to send payment status update to Netsuite with a 400 Response: ... "FAILED_BILL_PAYMENT_VOID", "message" ... Please enter value(s) for: field"
Payment failed and the plugin was not able to successfully void it due to a mandatory field on a journal form.
The field listed in the error message is a marked as a mandatory field on the journal form. This is commonly the memo field.
Navigate to Customization -> Forms -> Transaction Forms. In the table, find your preferred Journal form and click "Edit". On the Custom Transaction Form page for your Journal, click on the Screen FIelds sub-tab. 
Find the field listed in the error message (e.g. memo) . Uncheck the "Mandatory" box and click Save. 
﻿

Error Message	Reason(s)	Solution
The Payee’s address must exist for Payment Provider SVBCheckprint	No address listed for vendor	Enter vendor’s address on the vendor page
Payee must be from US for SVBAch payment provider.	Attempting to pay vendor outside of United States using ACH	Update address to be from US or use a different payment method
Ach payment method missing on Payee for payment routed to SVBAch payment provider	No bank information has been entered for the vendor	Enter vendor’s bank information on vendor page under Bank Payment Details tab > New Entity Bank Details
At least one value must be present in `checkTemplateCodes` for the source bank account when using SVBCheckprint	No template code has been entered by FISPAN	Contact [email protected]
Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment.	If a payment of a bill that has already been paid is attempted or a check is voided after being sent, this error will occur	Create a new bill to make payment
Please enter value(s) for: Department, Class, Location	Discrepancy between Bill form and Bill Payment form	Confirm that the mandatory fields for both the Bill form and the Bill Payment form match, or remove these mandatory fields entirely. Select customize on each of the forms in the top right corner and check the fields under Screen Fields and Sublist Fields to match for Department and Class
Payment with overridden address cannot be processed. Please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor.	Paying a bill to a vendor that has address override enabled	Navigate to the affected Vendor. Below the Address sub-tab, click on the pencil icon beside the address. In the new pop-up, ensure the "Override" checkbox is unchecked. If the payment is still failing after unchecking "Override", you may need to update the Bill. Navigate to the affected Bill and click "Edit". Below the Billing sub-tab on the Vendor Select drop-down, then select the same Address that you have previously unchecked "Override" on from the Vendor record. Click Save on this Bill, and retry the payment.
Failed due to: INPUT DATA CONTAINS SPECIAL CHARACTERS	Paying a bill that contains unsupported special characters.	Confirm that fields on your Bill(s) do not contain any special characters. Remove any special characters and retry the payment.
Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab.	Locked Accounting Periods.	The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of the PNC bundle. Navigate to Setup > Accounting > Manage Accounting Periods. Click on the closed period. Next, click on the "Allow Non G/L changes" checkbox and save your changes. This keeps the period closed while also allowing the plugin to execute a payment against the bill. Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted.
FAILED_BILL_PAYMENT_VOID: Please enter value(s) for: Memo:	Bill Payment Reversal Failed	The plugin attempted to reverse a Bill Payment but was rejected. The field noted in the last part of the message may vary. This error indicates that we attempted to reverse a Bill Payment, but your NetSuite configuration rejected that attempted due to missing data. We are unable to manipulate data sent in reversal requests based on client configurations. We kindly ask that you remove requirements for listed data objects to allow the reversal mechanism to automate Bill Payment reversals in the event of failed payments.
"Last attempt failed to deliver with error: FuseException: Failed to send payment status update to Netsuite with a 400 Response: ... "FAILED_BILL_PAYMENT_VOID", "message" ... Please enter value(s) for: field"	Payment failed and the plugin was not able to successfully void it due to a mandatory field on a journal form.	The field listed in the error message is a marked as a mandatory field on the journal form. This is commonly the memo field. Navigate to Customization -> Forms -> Transaction Forms. In the table, find your preferred Journal form and click "Edit". On the Custom Transaction Form page for your Journal, click on the Screen FIelds sub-tab. Find the field listed in the error message (e.g. memo) . Uncheck the "Mandatory" box and click Save.

Updated 13 Mar 2025

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