Step 3: Registration & Login
Register & Login
Create an Account
In your invitation email, select the Get Started button. You will be brought to the FISPAN Portal. Create your login credentials and select Create Account.
NOTE: The password you create here will be used every time you want to access the FISPAN Portal. If you need to update it later on, you have the option to use the Forgot Password option.
Login to Your Account
Once registered, you will be redirected to the login page. Your username and password are unique per environment, and you will have separate logins between Sandbox and Production.
NOTE: The Sandbox environment is used as a testing or UAT environment. For Sandbox users, please refer to the Sandbox Checklist for test scenarios.
From the welcome page, you'll be taken to the login page. Enter your username and password to proceed.
Setting Up SMS MFA
NOTE: Multi-factor Authentication (MFA) is only required if you are a user in the Production environment. If accessing the Sandbox environment, you may skip this step.
The first time you log in to the Production environment, you will be prompted to establish your Multi-factor Authentication (MFA) setup. You have the option to select various methods of MFA.
Enroll Phone Number
Select your country code then enter your phone number, you will receive a text message with a 6-digit code via SMS to the phone number you provided for enrollment.
If you are unable to receive a text message to this number, or you prefer a different multi-factor authentication method, click Try Another Method.
Enter Code
Enter the 6-digit code you received in the applicable field.
Select Continue.
Save Recovery Code
After setting up SMS and inputting the first one-time code, you will be presented with a recovery code that should be stored in a safe location. This code is for resetting the MFA, to switch the MFA type (i.e., Authenticator), or to use a different phone number.
Setting Up Authenticator MFA
If you would like to use an authenticator application for MFA, follow these steps.
Set Up Authentication App
Download and install a compatible app, such as Auth0 Guardian App (iOS, Android) or Google Authenticator, on your mobile device and complete setup.
Verify Your Identity
Go into the Auth0 or Google Authenticator app to view your temporary verification code.
Enter the code from the app into the field on your screen and select Continue.
Setting Up Email MFA
Follow these steps to set up Email MFA and verify your identity.
Enter Email
Add the email address where you would like to receive your authentication code.
Check Inbox
Navigate to your email inbox to retrieve the 6-digit verification code sent to you.
Verify Your Identity
Return to this screen, enter the code, and select Continue.
