--- title: Remittance Advice (NetSuite) slug: santander/remittance-advice-netsuite description: Revolutionize the way you communicate with your vendors and streamline your accounts payable workflows with FISPAN’s remittance advice emails. icon: {"faIcon":"fa-solid fa-envelope-open-text"} docTags: bSho0M8HRjDvZq9EBIWDy createdAt: 2022-11-01T20:13:50.000Z --- Remittance Advice emails will change how you talk to vendors and make paying bills easier. Payment details are automatically sent to your vendors right after a bill is paid, giving them what they need to quickly check their records. :::hint{type="info"} **NOTE: **If you are interested in enabling this feature, contact your Santander Treasury Service Sales Officer. ::: *** ## Remittance Advice Overview FISPAN's Remittance Advice service automatically sends an email to the vendor’s designated email address(es) for every submitted payment. This email will contain your company name and a detailed list of the paid bills, including the Reference/Invoice #, Invoice Date, Amount, and Discount Used. If any credits were applied, the credit's reference number and amount will also be displayed. ::Image[]{src="https://api.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm--sFIfOm8q7hjv6DLyGpiY-20250606-210519.png" size="50" width="800" height="1158" position="center" caption="A sample remittance email. Exact template may vary." darkWidth="800" darkHeight="1158" showCaption="true"} Each remittance email can be sent to up to 5 email addresses. By default, the system uses the Vendor’s email address. If you prefer to use a custom list, you can set** Payables Email Addresses **on the custom tab of the Vendor's profile in NetSuite (or the Payment Methods page in Sage Intacct and Business Central). The email will be sent from FISPAN and feature your bank's branding. As a user, you can customize several settings: - **"Reply-To" Email Address:** Configure an address that the recipient will see and use if they reply to the remittance advice. - **Receive Copies:** Choose an email address to receive copies of all sent remittance advice. - **Alternative Company Name: **You may request that we configure a different company name to appear in the email on a per-bank account basis. Remittance emails are submitted shortly after the payment is successfully sent from your ERP. The subject line of the email will appear as: "Your customer \{CUSTOMER\_NAME} has initiated a payment." :::hint{type="warning"} **IMPORTANT:** Enabling the GROUP BILLS FOR PAYMENT function means that only one remittance email is sent for multiple bills grouped into a single payment for the same vendor. If this feature is not enabled, each paid bill is treated as a unique payment with its own remittance email, which results in multiple payments and multiple emails. ::: *** ## Configuring Remittance Advice Follow these steps in the FISPAN Portal to manage your Remittance Advice settings. :::::WorkflowBlock :::WorkflowBlockItem ### Navigate to the App Center Log in to [https://sys.fispan.live/](https://sys.fispan.live/ui/integrations) (or Sandbox: [https://sandbox.fispan.cloud/](https://sandbox.fispan.cloud/ui/integrations)) using your FISPAN Portal credentials. ::: ::::WorkflowBlockItem ### Configure Remittance Advice Find the Remittance Advice card, click the three-dot action button, and choose **Open Settings**. ::Image[]{src="https://api.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-yz6jS5CW9V3MO4YIGlt1w-20250220-225320.png" size="80" width="3610" height="1878" position="center" caption="Click Open Settings" showCaption="true"} :::hint{type="info"} **NOTE: **If you need to disable the integration entirely, select **Disable**. Changes may take up to 15 minutes to come into effect. ::: :::: :::WorkflowBlockItem ### Allow Replies All remittance advice emails are sent from no-reply\@fispan.com, which is an unmonitored inbox. To allow vendors to respond, switch the **Allow Replies** toggle on. When enabled, any reply to a remittance email will be redirected to the address specified in the **Vendors can reply to** field. ::Image[]{src="https://app.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-QKXnm5xEdNn86IXyrIGPC-20250220-225005.png" size="80" width="3610" height="1878" position="center" caption="A single "reply-to" email can be set. Up to 5 "CC" addresses can be set. " showCaption="true"} ::: :::WorkflowBlockItem ### Get Notified Toggle on the **Get Notified** option to automatically receive internal copies of all remittance advice emails. These copies will be sent to the email addresses specified in the **Send copies to **field. ::: ::::: *** ## Update NetSuite Vendor Settings You can add or remove email addresses for vendors in NetSuite to control who receives remittance emails. Access these details by following the steps below. ::::WorkflowBlock :::WorkflowBlockItem ### Go to Vendors Go to **Lists → Relationships → Vendors**. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/OV_64jk97tWv-hnFaU9sz_image.png" size="50" width="800" height="1075" caption="Go to Vendors" position="center" darkWidth="800" darkHeight="1075" showCaption="true"} ::: :::WorkflowBlockItem ### Access the Plugin Tab On the Vendor’s page, turn on the **Edit** option, then select the Santander Fusion tab. ::: :::WorkflowBlockItem ### Add Email Addresses In the **Email Addresses (Comma Separated)** field, you can add up to 5 email addresses to which you’d like remittances sent for this Vendor. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/EFuH2x8qX_e0WX5ZQru05_image.png" size="80" width="800" height="351" caption="Add Email Addresses" position="center" darkWidth="800" darkHeight="351" showCaption="true"} If the field **Payables Email Addresses (Comma Separated) **is left blank, the system will look for a recipient address using the logic Vendor Primary Email. If both of these fields are empty, no remittance email will be generated or sent. If you wish to completely opt out of sending remittance notices for a specific vendor, both of these email fields should be left blank within that vendor's record. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/OwO5SfP42BbqKoWw-ElWG_screenshot-2024-01-31-at-112133-am.png" size="82" width="1906" height="420" position="center" caption="Leave the Remittance Box Empty" showCaption="true"} ::: :::: *** ## FAQs :::ExpandableHeading **What is Remittance Advice and how does this affect me?** With the new automated Remittance Advice feature in the plugin, your team can stop manually sending payment details to vendors. Once a vendor is set up with a valid email address, the system automatically composes and sends an email detailing the total amount paid, invoice numbers, dates, and amounts, freeing up your team for more valuable tasks. ::: :::ExpandableHeading **Is there anything I need to do to utilize Remittance Advice?** Before sending Remittance Advice, you must confirm that all vendors have a valid email address in their vendor information. You can find detailed instructions on how to update vendor information in our guide. ::: :::ExpandableHeading **When will the Remittance Advice be sent?** After this service has been enabled, it may take up to 24 hours for Remittance Advice emails to automatically be sent. Remittance Advice will be sent after your payment has been successfully transmitted to FISPAN. ::: :::ExpandableHeading **How is the Remittance Advice sent and what information is included?** The Remittance Advice email will automatically be sent to all vendors that have a valid email address. The information on the Remittance Advice will include: your company name, invoice number, invoice date, and amount paid. Here is a preview of what the email will look like: ::Image[**]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/HBmtu7P4mDfFYCdhi1aEa_screen-shot-2021-10-06-at-81755-am.jpeg" size="70" width="1086" height="667" caption="Remittance Advice Email" position="center" showCaption="true"} ::: :::ExpandableHeading **What if I don’t want specific vendors to receive automated Remittance Advice?** Vendors will only receive automated remittance advice if there is a valid email address listed. To ensure automated remittance advice is not sent, please remove the vendor's email address from the record. ::: :::ExpandableHeading **What happens if a payment fails, but the Remittance Advice email has already been sent?** When the failed bill payment is repaid, a second remittance advice email will be automatically sent. ::: :::ExpandableHeading **Can I receive a copy of the Remittance Advice email?** Yes, a copy of the remittance advice email can be sent to a list of CC emails set by your administrator. ::: :::ExpandableHeading **Can I opt out of the Remittance Advice feature?** Yes, if you'd like the feature turned off, please let your bank representative know of the request :::