--- title: Failed Bills (NetSuite) slug: santander/failed-bills-netsuite docTags: bSho0M8HRjDvZq9EBIWDy createdAt: 2024-05-02T23:56:29.534Z --- | **Error Message** | **Reason(s)** | **Solution** | | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab. | Locked Accounting Periods. | The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of the bundle.

Navigate to Setup > Accounting > Manage Accounting Periods. Click on the closed period. Next, click on the "Allow Non G/L changes" checkbox and save your changes. This keeps the period closed while also allowing the plugin to execute a payment against the bill.

Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted. | | Payee must be from US for Ach payment provider. | Attempting to pay a Vendor outside of United States using ACH. | Update the address on the Vendor record and the Vendor Bill to a US address, or use an alternate payment method. | | Ach payment method missing on Payee for payment routed to Ach payment provider | No bank account information has been entered for the Vendor. | Enter the Vendor’s bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details. | | Payment request rejected because it failed uniqueness check. We suspect this is a duplicate payment. | If a Bill Payment has already been applied against the bill, but has been manually voided in NetSuite, this error will occur. | NetSuite will allow you to change update various data fields on the Vendor Bill, but you’re unable to change the system generated BillID.

To pay this Vendor through the plugin, you will need to create a new Vendor Bill. | | Please enter value(s) for: Department, Class, Location, …. | Discrepancy between Bill form and Bill Payment form. | Ensure that the mandatory fields for both the Vendor Bill form and the Bill Payment form match, or remove these mandatory fields entirely.

Click customize on each of the forms in the top right corner and ensure the fields under Screen Fields and Sublist Fields match for Department and Class. | | Invoice Ids/Reference No. are longer than allowed length of 35 characters | Reference No. on the Vendor Bill you’re trying to pay exceeds the amount of characters supported by Santander. | To avoid truncating important payment information from the Vendor Bill, the plugin will fail payments in the Reference No. exceeds the amount of characters supported.

Update the Reference No. on the Vendor Bill to be 35 characters or less (including spaces). | | R03: No Account/Unable to Locate Account | Santander was unable to locate the Vendor’s bank account to deposit the funds. | Contact your Vendor to ensure you have the correct ACH information.

Enter the Vendor’s updated bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details. | | R02: Account Closed | Santander was unable to deposit the funds as the Vendor’s bank account is closed. | Contact your Vendor to ensure you have the correct ACH information.

Enter the Vendor’s updated bank information on Vendor record under the Bank Payment Details tab > New Entity Bank Details. | | "Last attempt failed to deliver with error: FuseException: Failed to send payment status update to Netsuite with a 400 Response: ... "FAILED\_BILL\_PAYMENT\_VOID", "message" ... Please enter value(s) for: `field`" | Payment failed and the plugin was not able to successfully void it due to a mandatory field on a journal form. | The `field` listed in the error message is a marked as a mandatory field on the journal form. This is commonly the `memo` field.
Navigate to Customization -> Forms -> Transaction Forms. In the table, find your preferred Journal form and click "Edit". On the Custom Transaction Form page for your Journal, click on the Screen FIelds sub-tab.
Find the `field` listed in the error message (e.g. `memo`) . Uncheck the "Mandatory" box and click Save. | :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: Account."** This error occurs when the bill(s) selected for payment are linked to a subsidiary that differs from the subsidiary linked to the NetSuite account used for the payment attempt. **Solution:** To resolve this error, you will need to ensure that the subsidiaries for both the bills and the NetSuite account match during their payment run. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: XXX"** In other cases, where the **Account **is not mentioned, the error is typically linked to a specific field on the bill (e.g. you have entered an invalid field value for:** Class, Location, Department, **etc). In such cases, the **Class, Location, **and** Department **inputted on the bill is currently marked as **Inactive** in NetSuite. NetSuite will prevent the successful payment of a bill where something inactive has been entered on the bill. **Solution**: To resolve this issue, you will navigate to the **Class**, **Department** or **Location** pages (depending on the error) in NetSuite, click** Show Inactive,** and temporarily mark the **Class**, **Department**, or **Location** listed on the bill active (by unchecking the **Inactive** box). Upon saving the changes, the customer can re-process their payments and then reset the information as **Inactive** again afterwards. There is no way around this error, even if the customer opts to no longer show the **Class**, **Location,** or **Department** field on their bill, as NetSuite will still store this information on the bill, producing the same error again. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: Vendor."** In this case, NetSuite is preventing payment because the vendor is currently marked as **Inactive**. **Solution**: To resolve this, simply uncheck the **Vendor is Inactive** box on the vendor record to make the vendor active again and retry the payments. :::