Enabling Bank Feeds (NetSuite)

bank feeds allow for your settled bank transactions to automatically flow into netsuite's match bank data module for reconciliation, removing the need to export and import bank statements manually to enable bank feeds, follow the instructions below please take note of the following field mappings for data received from your bank within the match bank data page in netsuite netsuite (match bank data) transaction data transaction date settled date type transaction type transaction number check number (if non null) or customer reference name counter party name memo description amount amount information denoted with a star will only be displayed if the transaction includes it note that not all transactions will have all the above data note aside from the custom connectivity method and transaction parser that is named after your bank, everything else discussed in this guide is owned and managed by netsuite this includes, but is not limited to, the following match bank data module financial institution configuration format profile configuration banking import history page as this process is owned and managed by netsuite, the timing of when the daily import of bank transactions cannot be customized netsuite will randomly assign a time, usually between 4 am to 7 am pst note you may not see transactions in the match bank data page upon setup, as our bank feed solution will import all prior day transactions the day after setup and continue to do so onwards if you would like up to {{historicalbankdata}} days' worth of transactions imported upon setup, please reach out to {{supportname}} after setting up your bank feeds connection step 1 locate bundle go to customization → suitebundler → search & install bundles → list step 2 update bundle find the santander treasury fusion bundle from the list then, hover over the green icon and select update select update bundle , and select ok on the confirmation pop up the bundle will take a few moments to update – it will appear as pending and then show the progress of the update once complete, the status column on the installed bundles page will show a check mark step 3 create a new financial institution navigate to setup → accounting → financial institution enter the name of your bank the financial institution field then, select save step 4 create a new format profile on the financial institution, click the format profile configuration tab and select add fill in the following fields under primary information profile name any name, we suggest {{productname}} profile profile type bank reconciliation connectivity method {{productname}} transaction feed transaction parser {{productname}} transaction feed next, click on the account linking tab previously, each format profile was only able to support one linked bank account with this new edition of bank feeds, a format profile can have multiple bank accounts and linked gl accounts based on the account seen under the bank account column, click on the space below the linked gl account to show a dropdown in this dropdown, select the gl account that maps to the bank account repeat this step for all accounts you wish to enable bank feeds for once all bank accounts have been linked, click save important please ensure you are linking all of your bank accounts on the same day to avoid missing transactions for any unlinked bank accounts step 5 monitor bank import process note you may not see transactions in the match bank data page upon setup, as our bank feed solution will import all prior day transactions the day after setup and continue to do so onwards as soon as the format profile was saved, a blue banner will appear to notify you that netsuite is beginning the bank import process select track your status in the blue banner that appears, or go to transactions → {{productname}} → banking import history if the import was successful, you will see completed under the import status column if the import fails, you will see failed in the import status column select the plus (+) sign to expand the failure reason details please take a screenshot of the error message and download the csv provided from the link in the error message then, email this information to support at the following note these set of instructions cover the setup of our new bank feeds solution as of bank plugin version 2024 1 0 if you are an existing user of our old bank feeds solution, please refer to docid\ w1givqwkohsp5 q2dy3mv to switch to the new solution if you are looking for instructions for our old bank feeds solution, please refer to docid\ rck ehyn40ppc qqwuo70 our old bank feeds solution will no longer be supported as of bank plugin version 2024 2 0 troubleshooting identifying errors in the situation where a bank data import fails, the failure reason can be found on the banking import history page navigate to transactions → {{productname}} → banking import history find the line item that shows the import status as failed , accompanied by a red caution icon on that line item, click on the small plus icon on the far left to expand the row after expanding the row, the failure reason is provided unrecognized bank transaction codes in the event that a bank data import fails due to an unrecognized bank transaction code, you will need to do the following map any missing bai2 codes retrieve statement ids from connectivity method / parser execution logs contact our support team with the following statement ids from impacted accounts the date the import failed the date of the transactions that are missing please refer to the sections below for instructions on how to proceed mapping bank transaction codes locate the financial institution navigate to setup → accounting → financial institution click edit on the financial institution that you have created previously select the format profile configuration tab and select edit on the format profile that you have also created previously fill in the bank transaction code details fill in the following fields for the bank transaction code that was unrecognized bank transaction code the three digit code from the error message seen on the banking import history page, or on the match bank data page description fill in with the code's description, which can be found here https //www bai org/docs/default source/libraries/site general downloads/cash management 2005 pdf bank data type credit / debit bank data type and credit / debit values will be the same they both must be either credit, debit, or n/a this can also be found on https //www bai org/docs/default source/libraries/site general downloads/cash management 2005 pdf , or by referring to the table below type codes description 001 099 account status type codes 100 total credits summary type codes 101 399 credit summary and detail type codes 400 total debits summary type codes 401 699 debits summary and detail type codes 700 799 loan summary and detail type codes 900 999 customized type codes source https //www bai org/docs/default source/libraries/site general downloads/cash management 2005 pdf customized type codes should fall within the following ranges type codes description 900 919 account status codes 920 959 credit summary and detail 960 999 debit summary and detail source https //www bai org/docs/default source/libraries/site general downloads/cash management 2005 pdf for any codes between the 900 999 range that are continuing to fail, please reach out to fispan support save the code details once you have entered the missing bai2 code information, click save on the format profile warning netsuite will attempt to re import bank transactions, but they will not yet appear on the match bank data page you will still need to retrieve the statement ids and contact support with affected dates to request a re sync retrieving statement ids from execution logs in the case of a failed import, you will need to retrieve statement ids from the execution logs from either the connectivity method or the transaction parser prior to reaching out to our support team to resync transactions note netsuite will only store 30 days' worth of execution logs and, by default, will only display the past 24 hours' worth of logs locate the financial institution navigate to setup → accounting → financial institution click edit on the financial institution that you have created previously select the format profile configuration tab and click on the name of the format profile you have created previously open transaction feed on the format profile, under connectivity method , click the hyperlinked bank transaction feed, and open it in a new browser tab under transaction parser , also click the hyperlinked bank transaction feed and open it in a new browser tab locate execution logs in both of the new tabs that were opened for the connectivity method and transaction parser , click the execution logs tab in the sub menu the statement ids, account ids, and number of transactions should be identical between both the connectivity method and transaction parser each row corresponds to a bank account linked with the new bank feeds service note the connectivity method (financial institution connectivity) downloads bank transactions from {{fispan}} the execution logs here will display any errors relating to connectivity issues with {{fispan}} the transaction parser (financial institution parser) pushes the downloaded bank transactions from {{fispan}} into the match bank data page in netsuite the execution logs here will display any errors relating to missing bai2 codes or other formatting issues in the bank transaction data unable to see execution logs? if you are unable to see any execution logs from the past 24 hours, you will need to add a date filter as a custom view please note that any logs that are older than 30 days are not stored by netsuite customize view from the plug in implementation page that you were on for either the financial institution connectivity or financial institution parser, click on the customize view button create custom view on the customize script server script log search results page that just opened, rename the search title to \[bank] bank feeds execution log dates next, click on the available filters sub tab click the dropdown in the last row of the table select a date from the options once you have added the date , click save this custom view will now be available on both the financial institution parser and connectivity method logs access the custom view clicking save will take you back to the plug in implementation page from here, click on the execution log tab there will be a new option under the view dropdown, which is the custom view you have just created when the new custom view is selected, a date filter will now appear locate execution log using the new date filter, find the date the error occurred on this should be the same date you are missing transactions for once a date within the past 30 days has been selected, the table will populate with several rows containing statement ids, account ids, and the number of transactions for every bank account linked with the bank feeds service for the selected date please copy and paste the contents of the whole table into an email addressed to {{supportname}} ensure the following is included in your message execution log table contents (containing statement ids from impacted accounts) the date the import failed the date of the transactions that are missing with this information, our {{supportname}} will be able to retrieve your missing transactions and resync them as part of your next morning's automatic import faqs what time does the automatic import of my bank transactions trigger? netsuite will import transactions once a day between 4 am to 7 am pst at the same time every day the time of import is determined randomly by netsuite and cannot be changed how many days' worth of data does bank feeds import upon initial setup? bank feeds will not immediately import transactions upon initial setup the import will begin the next day the import will include only the prior day's transactions every import will only bring in prior day transactions if you would like 60 days' worth of transactions imported upon setup, please reach out to {{supportname}} after setting up your bank feeds connection do i still need to download netsuite's bank statement parsers bundle to use bank feeds? no, this solution does not require netsuite's bank statement parsers bundle we recommend users keep this bundle installed so the option to revert your bank feeds solution to the old one is still available in case since all bank accounts are now matched under one format profile on the financial institution, what happens if an import fails on one bank account? import failures with bank feeds are rare in the case of failures, netsuite will not successfully sync transactions for all linked bank accounts until any errors, such as missing bai2 codes, have been resolved, and {{fispan}} has re triggered a re import refer to the troubleshooting section of this guide for more details what are the differences in the data in bank feeds compared to the legacy bank feeds? the new bank feeds use bai codes, which provide more details for the transaction types for example, previously, you would only see debits and credits as transaction types in the new bank feeds, you will see more detailed transaction types such as debits, credits, ach, transfers, fees, deposits, interest, payments, and checks if i need to do a manual import, what statement type can i use? if you are utilizing bank feeds, you will only be able to use the bai2 formatting option otherwise, your manual import will fail with the error "the file could not be imported because the date is not in the correct format "