--- title: Support & Useful Links 👌 slug: sage/support-and-useful-links description: Learn about the Onboarding and Support teams' workflow and how to seek assistance in this informative document. Discover helpful support guides, contact details for the support team, and essential links for accessing the FISPAN portal, Sandbox, and bookin docTags: createdAt: 2023-03-01T23:50:24.000Z --- # Support workflow Our Onboarding and Support teams help clients get started and remain supported. As the partner, you may wish to be involved in that flow or require additional assistance. The links below will help you seek that information. :::hint{type="success"} The Product Guide is the place where your client is able to get the most answers. A comprehensive setup guide, in case your client is onboarding for the first time, is for example listed. ::: 1. Go over the support guides. Support guides are bank-dependent. If you do not have access to your client's bank support guide, contact us at [partners@fispan.com](#), and we will be happy to share the guide with you. 2. Contact support. If you are still having issues, feel free to contact our support team at [Customer.support@fispan.com](#). We are open from 5:00AM – 5:00PM (Pacific Time) and are always happy to jump on a call to troubleshoot. 3. If you still have not heard from our team, and are having a pressing issue, you may use [partners@fispan.com](#) # Useful Links ::::LinkArray :::LinkArrayItem{headerType="COLOR" headerColor="#2166ae"} [Login to the FISPAN portal](https://sys.fispan.live/login). This is where you can initiate a **Production** connection, update your plugin, and match your bank accounts. This is all in **production**. ::: :::LinkArrayItem{headerType="COLOR" headerColor="#808080"} [Login to Sandbox](https://sandbox.fispan.cloud/). This is where you can initiate a **Sandbox** connection and match your bank accounts. ::: :::LinkArrayItem{headerType="COLOR" headerColor="#2166ae"} To book a demo with our team or to learn more about how our partner's program work, feel free to use [this link](https://app.archbee.com/public/PREVIEW-dJJdgB2nddfzdGhP5RbAH) ::: ::::