Voiding & Repaying Bills (NetSuite)

important when you void a payment in netsuite, the void request does not get transmitted to pinacle you must take the appropriate actions in pinacle to ensure you do not send the same payment twice log in to the pinacle integrated payables module and check that you canceled the transaction for the payment you want to void if the payment has not yet arrived at pnc, you will need to wait until it does once the payment is there, you can then cancel it if the payment has already been approved and sent, you will need to contact us if a stop payment can be applied depending on the payment type, this may be possible bills that are voided in native netsuite can be repaid through the bank plugin, allowing for multiple repayments if necessary this makes fixing errors faster and easier previously paid payments with a duplicate bill id cannot be voided and repaid directly instead, you'll need to create a new copy of the bill and apply payment to the copy or submit a ticket to {{supportname}} for resolution how to void bills use this simple process to void a bill using the plugin locate the bill find a bill that has already been paid via the plugin on the history page by going to {{productname}} → payments → history check bill status open the bill record and confirm the bill has been paid in full you can select your bank's tab in the submenu to confirm that the bill payment has hit the plugin go to bill payment record go to bill record → history (or related records) → payments and find the bill payment record associated with this bill void the bill void the bill payment by selecting the void button save the bill select save on the voiding journal entry that netsuite creates in response to the voiding of the bill payment the next page will show a confirmation banner, and the voiding journal entry will be marked with reversal payments applied check the bill confirm the bill has been reopened fields under your bank's subtab are still populated with details from the first payment that was voided the associated bill payment will also appear as voided repaying a previously voided bill follow these steps to repay your voided bills find the voided bill find the previously voided bill on the pay vendor bills page by going to {{productname}} → payments → vendor bills pay the bill pay the bill as normal check the bill status confirm the bill has been paid and appears in the history page go to {{productname}} → payments → history open the bill record and confirm the bill has been paid in full you can select the tab for the {{productname}} in the submenu to confirm that the bill payment has hit the plugin and that the reference ids and transaction ids are now different , as seen in step 2 of how to void a bill a new bill payment now appears as an associated record to this bill, alongside the previously voided payment