Supported Characters

occasionally, payment errors occur when unsupported characters are transmitted from your erp / accounting system to your bank supported characters consist of the following uppercase alphabetic characters a z lowercase alphabetic characters a z numeric characters 0 9 special characters, represented in the table below supported special characters (space) " @ # ' $ < > + , ( ) ; % = & / if you are experiencing any unknown errors or errors specific to unsupported characters with payments initiated through your bank plugin, please check if there are any unsupported characters within the fields on the following records if you encounter unknown errors or errors specific to unsupported characters with payments initiated through the plugin, please check the following records for unsupported characters vendor records check the vendor name and address vendor bank details check the routing number and account number bills/invoices check the reference id and memo fields retry any failed payments after removing unsupported characters from the relevant fields if payments are still failing, omit any special characters listed in the table above (non alphanumeric) and try again