---
title: Failed Payments Errors (Intacct)
slug: pnc/failed-payments-errors-intacct
description: Discover the reasons and solutions for various payment processing error messages in this comprehensive document. From missing vendor addresses to duplicate payment attempts, this guide offers step-by-step instructions on resolving each issue efficiently. 
docTags: qsTTpmTCpLZnj3pL4Rz_Z
createdAt: 2023-05-08T22:41:20.000Z
---

This article serves as a resource to assist you in resolving error messages or issues that may arise with failed bills.

***

## Error Messages

:::ExpandableHeading
**"The Payee’s address must exist for Payment Provider PNCCheckprint."**

There is no address listed for the vendor.

**Solution: **Enter the vendor’s address on the vendor page.
:::

:::ExpandableHeading
**"Payee must be from US for PNCAch payment provider."**

****

****

****

Attempting to pay a vendor outside of the United States using ACH will result in a failed bill.

**Solution:** Update the vendor address to be from the US or use a different payment method.
:::

:::ExpandableHeading
**"ACH payment method missing on Payee for payment routed to PNCAch payment provider."**

This is due to no bank information being entered for the vendor.

**Solution: **Enter the vendor’s bank information on the vendor page under the Bank Payment Details tab -> New Entity Bank Details
:::

:::ExpandableHeading
**"At least one value must be present in \`checkTemplateCodes\` for the source bank account when using PNCCheckprint."**

No template code has been entered by FISPAN.

**Solution:** Contact PNC Support 
:::

:::ExpandableHeading
**"Payment request rejected because it failed the uniqueness check. We suspect this is a duplicate payment."**

This occurs when a Bill Payment was previously applied and then manually voided in NetSuite. NetSuite will allow you to change the data fields on the Vendor Bill, but will not allow you to change the system-generated Bill ID.

**Solution: **You must create a brand-new Vendor Bill to process the payment through the plugin.


:::

:::ExpandableHeading
**"Applies-to Doc. No. was not found"**

This message appears when the Applies-to Doc. No. was not filled in, or the connectivity has failed.

**Solution: **Confirm that the Applies-to Doc. No. was populated and try again. If the issue persists, please contact PNC Support.
:::