Failed Payments Errors (Intacct)
This article serves as a resource to assist you in resolving error messages or issues that may arise with failed bills.
This article serves as a resource to assist you in resolving error messages or issues that may arise with failed bills.
There is no address listed for the vendor.
Solution: Enter the vendor’s address on the vendor page.
Attempting to pay a vendor outside of the United States using ACH will result in a failed bill.
Solution: Update the vendor address to be from the US or use a different payment method.
This is due to no bank information being entered for the vendor.
Solution: Enter the vendor’s bank information on the vendor page under the Bank Payment Details tab -> New Entity Bank Details
No template code has been entered by FISPAN.
Solution: Contact PNC Support
This occurs when a Bill Payment was previously applied and then manually voided in NetSuite. NetSuite will allow you to change the data fields on the Vendor Bill, but will not allow you to change the system-generated Bill ID.
Solution: You must create a brand-new Vendor Bill to process the payment through the plugin.
This message appears when the Applies-to Doc. No. was not filled in, or the connectivity has failed.
Solution: Confirm that the Applies-to Doc. No. was populated and try again. If the issue persists, please contact PNC Support.