Failed Bills (NetSuite)

this article serves as a resource to assist you in resolving error messages or issues that may arise with failed bills error messages "the payee’s address must exist for payment provider pnccheckprint " there is no address listed for the vendor solution enter the vendor’s address on the vendor page "payee must be from us for pncach payment provider " attempting to pay a vendor outside of the united states using ach will result in a failed bill solution update the vendor address to be from the us or use a different payment method "ach payment method missing on payee for payment routed to pncach payment provider " this is a result of there being no bank information entered for the vendor solution enter the vendor’s bank information on the vendor page under the bank payment details tab > new entity bank details "at least one value must be present in `checktemplatecodes` for the source bank account when using pnccheckprint " no template code has been entered by fispan solution contact {{supportname}} "payment request rejected because it failed the uniqueness check we suspect this is a duplicate payment " this occurs when a bill payment was previously applied and then manually voided in netsuite netsuite will allow you to change the data fields on the vendor bill, but will not allow you to change the system generated bill id solution you must create a brand new vendor bill to process the payment through the plugin "please enter value(s) for department, class, location, … " there is a discrepancy between the mandatory fields required on your vendor bill form and the fields required on your bill payment form netsuite needs them to match solution go to both the vendor bill and bill payment forms and click customize (top right) ensure that the mandatory requirements for all fields (under screen fields and sublist fields ), like department and class , are identical on both forms alternatively , remove the mandatory requirement for these fields entirely on both forms "payment with overridden address cannot be processed please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor " the vendor's address has the override checkbox enabled on the vendor record solution navigate to the affected vendor record find the address sub tab and click the pencil icon next to the address uncheck the override checkbox in the pop up and save if the payment still fails, open the affected bill, click edit , and re select the newly saved address under the billing sub tab to refresh the bill's reference save the bill and retry the payment "failed due to input data contains special characters " this error is a result of paying a bill that contains unsupported special characters solution confirm that fields on your bill(s) do not contain any special characters remove any special characters and retry the payment vendor bills remain in the pay bills screen after being paid no failure message is displayed under the failed bills tab this error is a result of paying a bill during locked accounting periods solution the plugin is respectful of vendor bills that are associated with locked accounting periods before the installation of the pnc bundle navigate to setup > accounting > manage accounting periods click on the closed period next, click on the allow non g/l changes checkbox and save your changes this keeps the period closed while also allowing the plugin to execute a payment against the bill vendor bills that are associated with an accounting period that is locked after the plugin has been installed, will not be impacted "failed bill payment void please enter value(s) for memo " the reason for this message is that the bill payment reversal failed solution the plugin attempted to reverse a bill payment but was rejected the field noted in the last part of the message may vary this error indicates that we attempted to reverse a bill payment, but your netsuite configuration rejected that attempt due to missing data we are unable to manipulate data sent in reversal requests based on client configurations we kindly ask that you remove requirements for listed data objects to allow the reversal mechanism to automate bill payment reversals in the event of failed payments "last attempt failed to deliver with error fuseexception failed to send payment status update to netsuite with a 400 response "failed bill payment void", "message" please enter value(s) for field " the payment failed, and the plugin couldn't successfully void the transaction because a field (usually the memo) is marked as mandatory on the underlying journal entry form solution (modify journal form) go to customization > forms > transaction forms find and edit your preferred journal form click the screen fields sub tab find the field listed in the error (e g , memo) uncheck the mandatory box and click save