Need help with a specific topic? Enter keywords in the search bar on the left panel to narrow your results. If you don't find what you need, our support team is ready to assist you.

Discover the contact details for PINACLE Connect's diverse departments and support teams, along with a concise overview of the services provided. Reach out to the right individuals via email or phone, and explore the comprehensive solutions offered by PIN

Term Glossary

Contact Us

companionapp

FISPANsync

bank representative or with a member of our onboarding or support team

preonboarding

noreply

FISPANsproduct

fispanportal

FISPAN

product-feedback@fispan.com or on the FISPAN Feature Request Portal 

productfeedback

checkdeliverycode

Supportname

supportemail

bankadministrator

entitiyaddress

Historicalbankdata

SuiteAppName

SuppportRepresentative

ShortName

ProductName

Test

BusinessDays

YourBank

MyBank

Welcome

Getting Started

Pre-Onboarding Checklist (NetSuite)

Installation and Set-up

Configuration

Vendor Bank Details

Post-Onboarding Checklist (NetSuite)

Temp

Vendor Payables

Information Reporting

Account-to-Account Transfers (NetSuite)

Employee Expense Reports (NetSuite)

Positive Pay (NetSuite)

Remittance Advice (NetSuite)

Features

Managing Security Tokens (NetSuite)

FAQ (NetSuite)

NACHA 2021 FAQ (NetSuite)

Failed Bills (NetSuite)

Troubleshooting

Sandbox Checklist (NetSuite)

Release Notes (NetSuite)

Entity Bank Detail Release Notes

Release Notes

NetSuite

Pre-Onboarding Checklist (Intacct)

Post-Onboarding Checklist (Intacct)

Plugin Configuration

Account-to-Account Transfers (Intacct)

Positive Pay (Intacct)

Remittance Advice (Intacct)

Release Notes (Intacct)

Sandbox Checklist (Intacct)

FAQ (Intacct)

Failed Payments Errors (Intacct)

Intacct

Pre-Onboarding Checklist (BC365)

Post-Onboarding Checklist (BC365)

Remittance Advice (BC365)

FAQ (BC365)

Sandbox Checklist (BC365)

Release Notes (BC365)

Business Central 365

Bank Feeds (Sage 100)

Adding Accounts to Bank Feeds (Sage 100)

Re-Authorize Bank Feeds Connection

Sage 100

ACH Requirements

Wire Requirements

Check Requirements

VCC Requirements

International USD Wire

Supported Characters

Failed Payment Notifications

Payment Requirements

Support