---
title: Re-Authentication (Xero)
slug: mufg/re-authentication-xero
description: Re-authenticate your accounting software in a few simple steps. 
docTags: 
createdAt: 2025-03-06T21:54:08.925Z
---

You may be required to re-authenticate your accounting software. There are a few reasons why this issue may occur: 

- Your token expired and did not refresh 
- Your authenticating user no longer works at your organization or their credentials were disabled 

To re-authenticate navigate to: 

- Production - [sys.fispan.live](https://sys.fispan.live)

To re-authenticate, follow these steps.

::::WorkflowBlock
:::WorkflowBlockItem
### Navigate to FISPAN Portal 

Navigate to one of the appropriate FISPAN Portal pages and log in.

- Production - [sys.fispan.live](https://sys.fispan.live)
- Sandbox - [sandbox.fispan.cloud](https://sandbox.fispan.cloud/login)
:::

:::WorkflowBlockItem
### Reauthenticate 

On this screen, under **Connected Apps**, click the three dots. Then select **Reauthenticate**. 

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/IatvC_dQVBgRoMF8pGTbU_screenshot-2025-03-06-at-15526-pm.png" size="80" width="1038" height="630" position="center" caption="Select Reauthenticate" showCaption="true"}
:::

:::WorkflowBlockItem
### Re-Establish Connection

After clicking reauthenticate, you will be asked to log in to Xero. This will re-establish the connection between your bank and accounting software so you can resume all activities. 

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/LS4qxO4LC_WiaiN-mxAtn_screenshot-2025-03-06-at-15644-pm.png" size="80" width="2366" height="1548" position="center" caption="Connect to Xero" showCaption="true"}
:::
::::