---
title: Step 9: Connection Status
slug: keybank/step-9-connection-status
description: Get the lowdown on an empty document with no information. Discover why this document lacks any content and find out how to make the most of it. Uncover tips and tricks to fill your document with engaging content and maximize its value.
docTags: bSho0M8HRjDvZq9EBIWDy
createdAt: 2022-08-02T17:38:25.000Z
---

After entering the Token ID and Token Secret in the previous step, the installation wizard will begin to run a connection check to validate all details entered in the previous steps.

If there are no issues, a large green checkmark will appear to confirm that the connection has been established. Click on **Next Step** to begin matching bank accounts.

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/BtQEz6W3lq6PIrEG4cyBQ_image.png" size="80" width="800" height="364" position="center" caption="Successful Connection Message" darkWidth="800" darkHeight="364" showCaption="true"}

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## Failed Connection Checks

If the connection check fails, a large red **X** icon will appear. A list of possible reasons for failure will appear, such as:

- Validation errors from the data you entered in the previous steps
- Incorrectly configured NetSuite features
- The plugin is not being properly installed in NetSuite

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/9Fw5En6m51xq4HpcdKcMQ_image.png" size="80" width="800" height="452" position="center" caption="Failed Connection Check" darkWidth="800" darkHeight="452" showCaption="true"}

After reviewing and making changes in NetSuite, click **Retry** to rerun the Connection Check.

Otherwise, you can click **Previous Step** to go back and reenter any potentially incorrect data. Continuing to the next step in the installation wizard will also retrigger the check.

When the check is successful, click **Next Step**.