---
title: Disconnect Bank Feeds (Xero)
slug: jpmorgan/disconnect-bank-feeds-xero
description: Disconnect a bank account from the Bank Feeds product in a few simple steps.
docTags: GAkfyFvfFF-4ib3RkiQ33
createdAt: 2025-03-06T20:54:19.922Z
---

To disable Bank Feeds for specific accounts, follow this guide on how to disconnect active and outdated bank accounts.

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## Manage Bank Feeds

Start by accessing the Manage Bank Feeds page using the following steps.

::::WorkflowBlock
:::WorkflowBlockItem
### Go to FISPAN Portal 

Go to the FISPAN Portal Production [page](https://sys.fispan.live/login).
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:::WorkflowBlockItem
### Log In

Log in with your FISPAN Portal credentials.
:::

:::WorkflowBlockItem
### Manage Bank Feeds

Select the “**…**” that appears in the top right corner of the Xero module and select **Manage Bank Feeds**.
:::
::::

***

## Disconnecting Bank Feeds

Follow these steps to disconnect Bank Feeds from your bank account.

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### Locate Accounts to Disconnect

On the Bank Feeds Setup page, connected accounts are indicated by a blue bar. 

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/LoQo03ctB3oTJGKi4Ozl6_screenshot-2025-03-06-at-125850-pm.png" size="80" width="2880" height="1546" position="center" caption="Bank Feeds Setup Page" showCaption="true"}

Alternatively, use the **Enabled Accounts** filter to view only connected accounts.
:::

:::WorkflowBlockItem
### Disconnect Account

Hover over the connected account. A **Disconnect Account** icon will appear. Click the icon.

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/nPYX-o2YFb_Fk_r3_7JwN_screenshot-2025-03-06-at-10032-pm.png" size="80" width="2880" height="1552" position="center" caption="Disconnect Account Icon" showCaption="true"}

A confirmation pop-up will appear. Click **Yes, Disconnect Account **to proceed.

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/eeuGYASev2JhRteCOFw_c_screenshot-2025-03-06-at-10146-pm.png" size="80" width="1356" height="664" position="center" caption="Disconnect Account" showCaption="true"}
:::

:::WorkflowBlockItem
### Account Disconnected

After a successful disconnection, a pop-up will confirm the account has been removed from bank feeds. This account will no longer receive transaction data in Xero.

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/Lul5hngpETnskqdL-27CY_screenshot-2025-03-06-at-10303-pm.png" size="54" width="878" height="1016" position="center" caption="Account Successfully Disabled" showCaption="true"}
:::
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### Failed Disconnection

If the disconnection fails, a pop-up will display the reason for the failure. 

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/26yTHZjd7fkAb9w7hXRt-_screenshot-2025-03-06-at-10435-pm.png" size="72" width="1080" height="776" position="center" caption="Account Disconnection Failed" showCaption="true"}

If the error is **Unable to Authenticate to Xero**, please re-authenticate the connection using the steps outlined in the **Re-Authentication** guide and ensure you connect to the correct company associated with these accounts.

Once you have successfully re-authenticated, return to the Bank Feeds Setup page and retry the disconnection steps. If you are still unable to disconnect the account after this, please contact our Support team for further assistance.

# Managing Outdated Accounts

Updating account mappings on the Account Matching page will impact your active Bank Feeds. To ensure transaction data continues to flow correctly, you must reset the connection for any remapped accounts. 

These accounts appear on the Bank Feeds Setup page with a warning icon and an **Outdated Accounts **status. 

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/Ie-Rz15fO6y-ZFjh6oszC_screenshot-2025-03-06-at-12313-pm.png" size="80" width="2880" height="1558" position="center" caption="Bank Feeds Setup Page" darkWidth="2880" darkHeight="1558" showCaption="true"}

You can also use the page filters to locate them immediately.

::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/EAXo7FniKDBTb4kaq-jGX_screenshot-2025-03-06-at-12417-pm.png" size="80" width="2880" height="1548" position="center" caption="Outdated Accounts" darkWidth="2880" darkHeight="1548" showCaption="true"}

To reset the connection, follow these steps.

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### Disconnect Outdated Accounts 

Follow steps 2 and 3 outlined in the **Disconnect Bank Feeds** section above to disconnect these outdated accounts.
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:::WorkflowBlockItem
### Reconnect Outdated Accounts

Once disconnected, follow the [Enabling Bank Feeds (Xero)](docId:-g92Lem9YromXpZ9R3OZA) steps to reconnect the accounts and resume receiving transaction data.
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Facing errors while disconnecting accounts for bank feeds? Check this [troubleshooting guide](https://support.fispan.com/jpmorgan/faq-xero#Rvasq)