Our support team is here to help you answer any of your questions. You can reach out to us during our business hours using the emails below.

Hours: 5:00 AM – 5:00 PM (Pacific Time)

For onboarding support inquiries relating to: Enrollment Form Submissions, Onboarding Troubleshooting, and Production Promotion Requests.

Looking for Support? Find the contact information for support and their operating hours. 

Release Notes

Contact Us

ProductAssistant

bankRepresentative

AccountsReceivables

companionapp

FISPANsync

bank representative or with a member of our onboarding or support team

preonboarding

noreply

FISPANsproduct

fispanportal

FISPAN

product-feedback@fispan.com or on the FISPAN Feature Request Portal 

productfeedback

checkdeliverycode

Supportname

supportemail

bankadministrator

entitiyaddress

Historicalbankdata

SuiteAppName

SuppportRepresentative

ShortName

ProductName

Test

BusinessDays

YourBank

MyBank

Partner Center

J.P.Morgan

J.P. Morgan

Welcome

Getting Started

Pre-Onboarding Checklist (NetSuite)

Installation

Post-Onboarding Checklist (NetSuite)

Sandbox Checklist (NetSuite)

Plugin Setup

Plugin Management

User Management

Vendor Management

Entity Bank Details

Configuration

Accounts Payable

Bank Feeds

Cash Management

Product Features

FAQ (NetSuite)

NACHA 2021 FAQ

Failed Bills

NetSuite Approval Limitations (Informational)

Troubleshooting

Release Notes (NetSuite)

Entity Bank Detail Release Notes

NetSuite

Pre-Onboarding Checklist (Intacct)

Post-Onboarding Checklist (Intacct)

Sandbox Checklist (Intacct)

Plugin Setup 

FAQs (Intacct)

Release Notes (Intacct)

Intacct

Pre-Onboarding Checklist (Business Central)

Post-Onboarding Checklist (Business Central)

Sandbox Checklist (Business Central)

FAQs (Business Central)

Approval Limitations (Business Central)

Release Notes (Business Central)

Business Central 365

Pre-Onboarding Checklist (Workday)

Post-Onboarding Checklist (Workday)

Mapping Bank Accounts (Workday)

Workday

Pre-Onboarding Checklist (Xero)

Post-Onboarding Checklist (Xero)

Re-Authentication (Xero)

Mapping Bank Accounts (Xero)

Setting Up Multi-Factor Authentication

FAQs (Xero)

Release Notes (Xero)

Xero

Failed Payment Notifications

Book Transfers Requirements

ACH Cutoff Times

ACH Requirements

BACS Requirements

CPA Requirements

Check Requirements

FedWire Requirements

International Wire Requirements

SEPA Requirements

SUA Requirements

Supported Countries for International Payments

International Wire Auto FX

AU Wire Requirements

AU EFT Requirement

NZ EFT Requirements

NZ Wire Requirements

SG Wire Requirements

SG EFT Requirements

ZA EFT Requirements

ZA Wire Requirements

UK FPS Requirements

Coming Soon!

Payment Requirements

Term Glossary

Sandbox to Production

Feature Requests

Support