You should have received an invitation email from 

 plugin and easy-to-follow instructions for installation.

The invitation email will arrive with the following subject line:

 - Powered by FISPAN [Production] - [your-name]

Step 1: Enable Web Services

Step 2: Invitation Email

bank representative or with a member of our onboarding or support team

product-feedback@fispan.com or on the FISPAN Feature Request Portal 