Prior to joining the onboarding call, please follow the below steps to ensure the installation process runs smoothly. Any missed steps may result in the onboarding call being rescheduled to a later time.

Our onboarding calls require an Administrator (or someone with sufficient permissions) to be present in the call. The below is what we require this user to have access to do:

If no attendees have permission to do the above, the call may be rescheduled.

You should have received an invitation email from your bank with links to the Companion App. Ensure that at least one person attending the call has access to this email.

The following QBO versions are supported by the Companion App: 

The following products are not supported by the Companion App: 

Confirm You Meet Hardware & Software Requirements

In the Companion App, all bills are automatically pulled into the system, regardless of their status. QuickBooks Online does not provide the bill status via API to developers. This means that users will see bills in various states, such as unapproved bills. Currently, there is no option to filter bills based on their status, such as "Approved" only. This comprehensive view ensures that users have visibility into all their bills in one place, but it also means that manual review is necessary to identify specific statuses.

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Release Notes (Intacct)

Pre-Onboarding Checklist (QBO)

YourBank

MyBank

Step 1: Invitation Email (QBO)

First Republic

Welcome

Getting Started

Pre-Onboarding Checklist (NetSuite)

Installation and Set-up

Post-Onboarding Checklist (NetSuite)

Configuration

Vendor Bank Details

Temp

Vendor Payables

Information Reporting

Account Transfers (NetSuite)

Positive Pay (NetSuite)

Remittance Advice (NetSuite)

Features

FAQ (NetSuite)

NACHA 2021 FAQ

Failed Bills

Managing Security Tokens (NetSuite)

Troubleshooting

Sandbox Checklist (NetSuite)

Release Notes (NetSuite)

Entity Bank Detail Release Notes

Release Notes

Netsuite

Pre-Onboarding Checklist (Intacct)

Post-Onboarding Checklist (Intacct)

Plugin Configuration

Balances & Transactions

Fund Transfers (Intacct)

Positive Pay (Intacct)

Remittance Advice (Intacct)

FAQ (Intacct)

Sandbox Testing (Intacct)

Untitled

Installation & Set-up

Post-Onboarding Checklist (QBO)

Setting Up Multi-Factor Authentication (QBO)

Reauthentication (QBO)

Plugin Setup

Payments

Account Transfers (QBO)

Remittance Advice

FAQ (QBO)

Release Notes (QBO)

QuickBooks Online

Pre-Onboarding Checklist (Xero)

Post-Onboarding Checklist (Xero)

Setting Up Multi-Factor Authentication (Xero)

Reauthentication (Xero)

Account Transfers (Xero)

FAQ (Xero)

Release Notes (Xero)

Approval App

Account Transfers Requirements

ACH Requirements

Check Requirements

FedWire Requirements

International Wire Requirements

Cutoff Times

Payment Requirements

Term Glossary

FISPAN First Republic Support

Support