Mapping Bank Accounts (NetSuite)

navigating to the account matching page once you’ve completed the plugin installation and setup, you’ll need to map any new accounts that are added to the plugin if you’re setting up the plugin for the first time, you will have completed this during step 12 plugin access management head to the fispan portal https //sys fispan live/login you used to register for an account with fispan when you installed the plugin setting up in sandbox? use this alternative link instead fispan sandbox portal log in to the portal with the email and password you used to register select the “ … ” that appears on the top right corner of your erp module and select associate accounts match your erp accounts with the corresponding bank accounts by dragging an erp account from the left and dropping it onto the desired bank account once you've successfully matched your accounts, click next step note when installing the plugin in sandbox , the bank account is for testing purposes only this account is not linked to any of your live accounts with your bank when installing in production, the bank accounts listed will reflect your accounts setup for use with the plugin for virtual card payments (if applicable), the bank account will need to be mapped to a credit card type netsuite account you should not map a virtual card program to a netsuite bank account please note that it may take some time for your accounts to load on this page, depending on the number of accounts and/or netsuite's processing times please do not refresh or exit the page until the accounts load encountering an error? please note that the "use account numbers" accounting preference must be enabled in netsuite to match your bank accounts on this page to enable this feature, navigate to setup > accounting > accounting preferences , then ensure the "use account numbers" box is checked within the general > general ledger tab once enabled, click the 'x' in the error banner in the wizard to retry the loading of accounts if you continue to receive the error, please contact support if you would like to add new accounts or functionalities after your initial installation and set up, please submit a request to your bank representative wish to set a default account for payables? let us know which account you'd like by contacting our support please specify the last 4 digits of the bank account number in your request each company can have only one default source account across all subsidiaries account matching error troubleshooting to load your erp accounts, an api call is made to netsuite to retrieve this information from the chart of accounts depending on the volume of accounts listed in netsuite, or your device’s security settings, you may encounter the following error "there was an error loading the bank accounts close this to retry!" "there was an error loading the bank accounts close this to retry!" if you encounter this error message, please select the x mark to retry this api call if you continue to encounter that error, please select next step and complete the remainder of the wizard before proceeding to the below steps if you continue to encounter this error message after selecting the x mark, support will need to manually map your accounts in our backend in order for us to do so, we will need you to provide the internalid in netsuite in netsuite go to lists → accounting → accounts → search select use advanced search under the criteria tab, in the filter box, select type and choose bank (and/or credit card if matching for sua payments) then select set under the results tab, remove all but the name , account type , and description fields, then add the field internal id once complete select submit on the account search results page, please select the microsoft excel icon to download this list in an xls format once the download is complete, please open the xls file and add a column with the last 4 digits of the account the internal id should be mapped to save this xls file, and you can contact us here to help troubleshoot once you’ve added this information, please email this updated xls file to the below fispan support email address frb support\@fispan com the fispan support team will then map the accounts on your behalf and will follow up by email once complete