Once you’ve completed the plugin installation and setup, you’ll need to map any new accounts that are added to the plugin. If you’re setting up the plugin for the first time, you will have completed this during Step 12: Plugin Access Management

 you used to register for an account with FISPAN when you installed the plugin.

Log in to the portal with the email and password you used to register.

Match your ERP Accounts with the corresponding Bank Accounts by 

 it onto the desired Bank Account. Once you've successfully matched your accounts, click 

. This account is not linked to any of your live accounts with your bank. When installing in Production, the Bank Accounts listed will reflect your accounts setup for use with the plugin.

For virtual card payments (if applicable), the Bank Account will need to be mapped to a 

 type NetSuite account. You should not map a virtual card program to a NetSuite bank account. 

To load your ERP accounts, an API call is made to NetSuite to retrieve this information from the Chart of Accounts. Depending on the volume of accounts listed in NetSuite, or your device’s security settings, you may encounter the following error: 

If you encounter this error message, please select the X mark to retry this API call.

If you continue to encounter that error, please select 

 and complete the remainder of the wizard before proceeding to the below steps.

If you continue to encounter this error message after selecting the X mark, support will need to manually map your accounts in our backend. In order for us to do so, we will need you to provide the InternalID in NetSuite.

Lists → Accounting → Accounts → Search

 if matching for SUA payments). Then select 

 page, please select the Microsoft Excel icon to download this list in an XLS format.

Once the download is complete, please open the XLS file and add a column with the last 4 digits of the Account the Internal ID should be mapped to. 

Save this XLS file, and you can contact us here to help troubleshoot: 

Once you’ve added this information, please email this updated XLS file to the below FISPAN Support email address: 

The FISPAN Support Team will then map the accounts on your behalf and will follow-up by email once complete.

This document outlines the process for updating an XLS file and sending it to FISPAN Support for account mapping. Learn how the FISPAN Support Team handles this process and communicates the completion via email.

Setting Up Multi-Factor Authentication

Mapping Bank Accounts (NetSuite)

YourBank

MyBank

Setting Default Payment Information

First Republic

Welcome

Getting Started

Pre-Onboarding Checklist (NetSuite)

Installation and Set-up

Post-Onboarding Checklist (NetSuite)

Configuration

Vendor Bank Details

Plugin Setup

Vendor Payables

Information Reporting

Account Transfers (NetSuite)

Positive Pay (NetSuite)

Remittance Advice (NetSuite)

Features

FAQ (NetSuite)

NACHA 2021 FAQ

Failed Bills

Managing Security Tokens (NetSuite)

Troubleshooting