NetSuite
Troubleshooting
FAQ (NetSuite)
At least one value must be present in checkTemplateCodes for the source bank account when using Checkprint Or Object attribute creditAmount is not of correct type
If you execute a checkprint request using an account that is not set up for making checkprint payments you will see this error.
Options to deal with the issue:
- If you would like to add check functionality to this account, reach out to your bank.
- You can ask a customer support agent to check the SOWs/Enrolment forms we got from the bank to make sure we didn’t make a mistake.
- You can confirm which accounts are set up for checks with customer support and make payments with these accounts instea
"Is there an approval step after confirming payments in NetSuite?"
Yes, payments must be approved/released in the bank portal after being sent through the plugin.
"Do I need to transmit a Positive Pay file for bills paid using CheckPrint?"
No, bills paid using CheckPrint are automatically sent with Positive Pay confirmation.
"When will my checks be mailed?"
If your files are released by 8pm EST, the checks will be mailed on the next business day.
Updated 03 Mar 2023
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