--- title: Failed Bills (NetSuite) slug: firstcitizens/failed-bills-netsuite description: Discover solutions to common vendor bill payment errors in our comprehensive guide, addressing issues like duplicate rejections and mandatory field discrepancies. docTags: bSho0M8HRjDvZq9EBIWDy createdAt: 2022-08-03T16:25:33.000Z --- This article serves as a resource to assist you in resolving error messages or issues that may arise with failed bills. *** ## Error Messages :::::ExpandableHeading **Why does my Vendor Bill remain open after payment with no error message?** This usually happens when the bill is tied to an Accounting Period that was Locked before your payment plugin was installed. The plugin is designed to respect pre-existing locks. **Solution:** ::::WorkflowBlock :::WorkflowBlockItem Go to **Setup -> Accounting -> Manage Accounting Periods**. ::: :::WorkflowBlockItem Click the closed period associated with the bill. ::: :::WorkflowBlockItem Check the **Allow Non G/L changes **box and save. This action permits the payment execution without opening the period for general ledger changes. ::: :::: Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed will not be impacted. ::::: :::ExpandableHeading **"Payment request rejected because it failed the uniqueness check. We suspect this is a duplicate payment."** This occurs when a Bill Payment was previously applied and then manually voided in NetSuite. NetSuite will allow you to change the data fields on the Vendor Bill, but will not allow you to change the system-generated Bill ID. **Solution: **You must create a brand-new Vendor Bill to process the payment through the plugin. ::: :::::ExpandableHeading **"Please enter value(s) for: Department, Class, Location, …."** There is a discrepancy between the mandatory fields required on your Vendor Bill form and the fields required on your Bill Payment form. NetSuite needs them to match. **Solution:** ::::WorkflowBlock :::WorkflowBlockItem Go to both the Vendor Bill and Bill Payment forms and click **Customize** (top right). ::: :::WorkflowBlockItem Ensure that the mandatory requirements for all fields (under **Screen Fields** and **Sublist Fields**), like **Department** and **Class**, are identical on both forms. ::: :::: Alternatively*,* remove the mandatory requirement for these fields entirely on both forms. ::::: :::::ExpandableHeading **"Payment with overridden address cannot be processed. Please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor."** The vendor's address has the **Override **checkbox enabled on the Vendor record. **Solution:** ::::WorkflowBlock :::WorkflowBlockItem Navigate to the affected Vendor record. ::: :::WorkflowBlockItem Find the **Address** sub-tab and click the pencil icon next to the address. ::: :::WorkflowBlockItem Uncheck the **Override** checkbox in the pop-up and **Save**. ::: :::WorkflowBlockItem If the payment still fails, open the affected Bill, click **Edit**, and re-select the newly saved address under the **Billing** sub-tab to refresh the bill's reference. Save the **Bill** and retry the payment. ::: :::: ::::: :::::ExpandableHeading **"Last attempt failed to deliver with error: FuseException: Failed to send payment status update to Netsuite with a 400 Response: ... "FAILED\_BILL\_PAYMENT\_VOID", "message" ... Please enter value(s) for: **`field`**"** The payment failed, and the plugin couldn't successfully void the transaction because a `field` (usually the Memo) is marked as mandatory on the underlying Journal Entry form. **Solution (Modify Journal Form): ** ::::WorkflowBlock :::WorkflowBlockItem Go to **Customization -> Forms -> Transaction Forms**. ::: :::WorkflowBlockItem Find and **Edit** your preferred Journal form. ::: :::WorkflowBlockItem Click the **Screen Fields** sub-tab. ::: :::WorkflowBlockItem Find the `field` listed in the error (e.g., Memo). Uncheck the **Mandatory **box and click **Save**. ::: :::: ::::: :::ExpandableHeading **"The bills you submitted have already been paid through the system. Please contact support if you need to resubmit these bills for payment."** The system recognizes the bill(s) as previously paid and already having a status of pending or completed. The system will reject the new request to prevent accidental duplicate payments. **Solution Options: ** - Submit a detailed ticket (reference the vendor, bill ID, amount, and time of the blocked payment) to the support team. The support team can correct the status of the previous payment, allowing you to resubmit. - If you need an immediate solution, create a copy of the blocked bill and submit the new copy for payment. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: Account."** This error occurs when the bill(s) selected for payment are linked to a subsidiary that differs from the subsidiary linked to the NetSuite account used for the payment attempt. **Solution:** To resolve this error, you will need to ensure that the subsidiaries for both the bills and the NetSuite account match during their payment run. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: XXX"** In other cases, where the **Account **is not mentioned, the error is typically linked to a specific field on the bill (e.g. you have entered an invalid field value for:** Class, Location, Department, **etc). In such cases, the **Class, Location, **and** Department **inputted on the bill is currently marked as **Inactive** in NetSuite. NetSuite will prevent the successful payment of a bill where something inactive has been entered on the bill. **Solution**: To resolve this issue, you will navigate to the **Class**, **Department** or **Location** pages (depending on the error) in NetSuite, click** Show Inactive,** and temporarily mark the **Class**, **Department**, or **Location** listed on the bill active (by unchecking the **Inactive** box). Upon saving the changes, the customer can re-process their payments and then reset the information as **Inactive** again afterwards. There is no way around this error, even if the customer opts to no longer show the **Class**, **Location,** or **Department** field on their bill, as NetSuite will still store this information on the bill, producing the same error again. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: Vendor."** In this case, NetSuite is preventing payment because the vendor is currently marked as **Inactive**. **Solution**: To resolve this, simply uncheck the **Vendor is Inactive** box on the vendor record to make the vendor active again and retry the payments. :::