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TMSTechnicalImplementation@firstcitizens.com

For onboarding support inquiries relating to: Enrollment Form Submissions, Onboarding Troubleshooting, and Production Promotion Requests.

TreasuryManagementSupport@firstcitizens.com

For support inquiries relating to: Account Maintenance, Production Technical Support, and Product Feedback/Feature Requests.

ACH Requirements

Contact Us

bankRepresentative

AccountsReceivables

companionapp

FISPANsync

bank representative or with a member of our onboarding or support team

preonboarding

noreply

FISPANsproduct

fispanportal

FISPAN

product-feedback@fispan.com or on the FISPAN Feature Request Portal 

productfeedback

checkdeliverycode

Supportname

supportemail

bankadministrator

entitiyaddress

Historicalbankdata

SuiteAppName

SuppportRepresentative

ShortName

ProductName

Test

BusinessDays

YourBank

MyBank

Feature Requests

First Citizens Bank

Welcome

Getting Started

Pre-Onboarding Checklist (Intacct)

Installation and Set-up

Post-Onboarding Checklist (Intacct)

Configuration

Plugin Configuration

Balances & Transactions

Positive Pay (Intacct)

Features

FAQ (Intacct)

Troubleshooting

Sandbox Checklist (Intacct)

Release Notes (Intacct)

Pre-Onboarding Checklist (BC365)

Installation

Post-Onboarding Checklist (BC365)

Information Reporting

Sandbox Checklist (BC365)

FAQ (BC365)

Release Notes (BC365)

Business Central 365

Payment Requirements

Support