--- title: Welcome slug: firstcitizens description: Find comprehensive product guides, support documentation, and resources for First Citizens Bank in this document. Quickstart links for popular ERPs like NetSuite, Sage Intacct, and Business Central 365, along with release notes and pre-onboarding. icon: {"faIcon":"fa-solid fa-handshake-simple"} docTags: createdAt: 2022-10-25T20:14:19.000Z --- Welcome to the First Citizens Bank Product Guides. Here you'll find links to start installation, a list and quicklinks to supported products, and helpful resources to get the most out of your experience. *** ## Getting Started Access the links below to begin installation and review the latest updates in our release notes. Explore our other content using the search bar or the navigation menu on the left. | **ERP** | **Quickstart Links** | **Release** **Notes** | | -------------------------------------------------------------- | --------------------------------------------------------------------------- | ---------------------------------------------------------------- | | **Oracle NetSuite (NetSuite)** | [Pre-Onboarding Checklist (NetSuite)](docId\:JBZf-1YtXqPeuVSBhJg0D) | [Release Notes (NetSuite)](docId\:fZd1UxzmadAKAQ4gEZKqn) | | **Sage Intacct (Intacct)** | [Pre-Onboarding Checklist (Intacct)](docId\:djY-EXVsbfCt1sCiC39WZ) | [Release Notes (Intacct)](docId:4GvUJnQ8CSLB5jhqd-yfZ) | | **Microsoft Dynamics 365 Business Central (Business Central)** | [Pre-Onboarding Checklist (Business Central)](docId\:iV5DsEKWUTFQh-UBEmAJH) | [Release Notes (Business Central)](docId\:WSfKB-9tphR-E0D2L0Y9y) | *** ## Product Features Explore the features and products First Citizens Bank supports. Click the checkmark **✓** under your ERP per product to jump directly to its documentation for setup guides and usage instructions. ### Accounts Payable | **Feature** | **NetSuite** | **Intacct** | **Business Central** | | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Vendor Payments | [✓](https://support.fispan.com/firstcitizens/t0Be-vendor-payments?_gl=1*6kzwbh*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuNDA5ODk1MzA4LjE3OTEyMjI2NDQuMTc5MTIyMjY0NC4xNTQ2MjczNTk3LjE3OTEyMjI2NDQuMTc5MTIyMjY0NA..) | [✓](https://support.fispan.com/firstcitizens/SzxC-vendor-payments?_gl=1*6kzwbh*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuNDA5ODk1MzA4LjE3OTEyMjI2NDQuMTc5MTIyMjY0NC4xNTQ2MjczNTk3LjE3OTEyMjI2NDQuMTc5MTIyMjY0NA..) | [✓](https://support.fispan.com/firstcitizens/vendor-payments) | | Credit Memos | [✓](https://support.fispan.com/firstcitizens/applying-bill-credits-during-payment-netsuite?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | [✓](https://support.fispan.com/firstcitizens/making-adjustments-intacct?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | [✓](https://support.fispan.com/firstcitizens/applying-credit-memos-business-central?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | | Discounts | [✓](https://support.fispan.com/firstcitizens/applying-discounts-netsuite?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | [✓](https://support.fispan.com/firstcitizens/applying-discounts-intacct?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | [✓](https://support.fispan.com/firstcitizens/applying-discounts-business-central?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | | Remittance Advice | [✓](https://support.fispan.com/firstcitizens/remittance-advice-netsuite?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | [✓](https://support.fispan.com/firstcitizens/remittance-advice-intacct?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | [✓](https://support.fispan.com/firstcitizens/remittance-advice-business-central?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | | Positive Pay | [✓](https://support.fispan.com/firstcitizens/positive-pay-netsuite) | [✓](https://support.fispan.com/firstcitizens/positive-pay-intacct) | | ### Cash Management | **Feature** | **NetSuite** | **Intacct** | **Business Central** | | ---------------------------- | ----------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Bank Accounts | [✓](https://support.fispan.com/firstcitizens/managing-bank-accounts-netsuite) | [✓](https://support.fispan.com/firstcitizens/managing-bank-accounts-intacct) | [✓](https://support.fispan.com/firstcitizens/viewing-bank-accounts-business-central?_gl=1*fnwubc*_gcl_au*MTQ1Nzc5MjUzLjE3ODU5Njg5NjQuNDI2NzA5OTQ0LjE3ODc3ODY0OTcuMTc4Nzc4NzQ4NS45Mzk4MjA3MzcuMTc4Nzc4NjQ5Ny4xNzg3Nzg3NDg1) | | Reconciliation Manual Export | ✓ | [✓](https://support.fispan.com/firstcitizens/reconciliation-rule-and-rule-set-intacct?_gl=1*qni4g2*_gcl_au*MzA1ODAzMjU4LjE3ODcxNjk1ODcuODg4MTQyNDQzLjE3OTAzOTE2NjYuMTc5MDM5MzE2Ni4xNjYwMTIwMzY0LjE3OTAzOTE2NjYuMTc5MDM5MzE2Ng..) | ✓ | ### Bank Feeds | **Feature** | **NetSuite** | **Intacct** | **Business Central** | | ----------- | ------------------------------------------------------------- | -------------------------------------------------------- | ------------------------------------------------------------- | | Bank Feeds | [✓](https://support.fispan.com/firstcitizens/07Yp-bank-feeds) | [✓](https://support.fispan.com/firstcitizens/bank-feeds) | [✓](https://support.fispan.com/firstcitizens/cUC3-bank-feeds) | ### Payment Rails | **Payment Rail** | **NetSuite** | **Intacct** | **Business Central** | | ------------------------------------------------- | ------------ | ----------- | -------------------- | | [ACH Requirements](docId\:VuVytAzCELlj_cfinOD5n) | ✓ | ✓ | ✓ | *** ## Product Support ### Support We're here to help you get started and use the plugin. If something goes wrong, reach out to us directly or check the Status Page for updates. :::CtaButton{label="Contact Us" docId="NBcBPu33t3atnSG8jb-U3" openInNewTab="true"} ::: :::CtaButton{label="Status Page" externalHref="https://fispan-fcb.statuspage.io/" openInNewTab="true"} ::: ### Have a Feature Request? Feature requests help us drive the roadmap of future developments on the integrations. Use the section above to vote on previous ideas, or submit ideas of your own to FISPAN. :::hint{type="info"} **NOTE:** If you have a question about a feature listed under "RELEASED, Subject to Bank Availability," please reach out to our Support team, or your bank officer. Click this link to the [FISPAN Feature Request Portal](https://portal.productboard.com/fispan/4-fispan-product-portal) website to see a list of feature requests under consideration. ::: **\*Please note: **We are always thrilled to receive feedback and feature requests for our integrations. We work closely with our various partners to make decisions on what to develop next. We may reach out to you directly for additional information about a feature you've previously voted on or suggested. Lastly, due to the complexity of developing the integrations, we are generally unable to provide timelines on features listed below. FISPAN is a vendor of your bank. To submit inquiries or complaints to your bank, please do so directly with them.